We’re looking for a Client Delivery Manager to own the day-to-day relationship with our digital clients, ensuring smooth delivery of website updates, enhancements, and support work, as well as managing full website builds.
This isn’t a strategic account management role, nor is it a traditional project management position. It’s the crucial operational layer between clients and our technical team – someone who keeps work flowing, problems solved, and clients confident that we’ve got things in hand.
You’ll manage a mixed portfolio: some clients have just a few hours of ad hoc work each month, others have larger ongoing requirements. Most communication is via email, but you’ll need to be comfortable picking up the phone when it matters.
You won’t be working in isolation. Our development team are here to support you with technical queries and will handle the complex technical work directly. Your job is to understand enough to ask the right questions, brief work clearly, and know when to bring others into client conversations. What matters is that you’re curious enough to learn, confident enough to ask questions, and collaborative enough to know when to bring in technical expertise.
