Salary: £38,220- £42,839 per annum
Grade: JK
Contract: Permanent
Hours: Full time
Location: Scarborough, North Yorkshire
About the role
We’re looking for a Service Designer to join our Service Design and Digital Adoption team within the Transformation service at North Yorkshire Council.
This is an exciting opportunity to contribute to the design and improvement of services that impact thousands of residents.
You’ll work as part of a collaborative, multidisciplinary team, supported by experienced senior colleagues and a manager who is committed to your development and progression.
You’ll help teams understand people’s needs, map how services work now, spot where things are difficult, and test better ways of working before changes are made.
As a Service Designer, you will:
- Support the design and improvement of services using user-centred design principles
- Work with colleagues to understand user needs and service challenges
- Contribute to key service design activities such as user research, journey mapping and prototyping
- Help facilitate workshops and collaborative sessions with stakeholders
- Support the promotion of service design best practice across the organisation
You’ll play an important role in delivering change, while building your confidence and skills within a well established and supportive team.
About you
We’re looking for someone who is enthusiastic about service design and eager to develop their career.
You may already have some experience in service design or similar user-centred design roles.
You do not need to know everything already. What matters is that you are curious, thoughtful, comfortable working with uncertainty, and able to turn what you learn from people into practical improvements.
We are looking for people who:
- Have experience or knowledge of user-centred design approaches
- know when and how to use service design tools and techniques (e.g. user journeys, personas, workshop facilitation)
- Be a strong communicator who can work effectively with colleagues and stakeholders
- Be motivated to learn, develop, and grow within the role
About us
The Transformation team at North Yorkshire Council helps services change in practical, sustainable ways.
Our Service Design and Digital Adoption team focuses on creating accessible, efficient, and user-friendly council services. We work on a wide range of projects, from digital services and automation tools to improving customer journeys.
You’ll work closely with:
- Colleagues delivering services
- Service owners and product managers
- Digital, data and automation specialists
- Colleagues across the council
For more information, and to read about the team, please visit Transformation opportunities | North Yorkshire Council
Why work for us?
As a North Yorkshire Council employee, you’ll benefit from:
- A supportive team environment with strong development opportunities
- Hybrid and flexible working options
- Local government pension scheme
- Employee benefits including retail discounts and green car schemes
- Health and wellbeing support, including an employee assistance programme
More information, applying and getting help
When you apply, please tell us about you, why this role interests you, and how your experience, skills or approach match the “About you” section above.
For guidance on using AI to assist in your application, please see our guidance Advice on your job application | North Yorkshire Council
Key Dates:
Closing date: 26th July 2026
Interview Dates: w/c 03rd August and w/c 10th August
You may see this role advertised in another location; you only need to apply for the location most convenient for you.
Key Documents:
Job Description
Total Rewards Brochure
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience:www.northyorks.gov.uk/advice-your-job-application
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
