CCTV Security Controller - Manchester
Reporting to: Manchester Site Security Manager
Position: - Permanent/Core
Rota Pattern: – 6 on 3 off (3 days, 3 nights, 3 off)
Hours: - 12 hours per shift
Pay: - £14.35 an hour
Day shifts timings: - 07:00 to 19:00
Night shifts timings: - 19:00 to 07:00
Qualifications:
- Skills for Security trained & certificated
- SIA licensed
- CCTV Certificated
- First Aid trained & certificated
- ACT Awareness certified (desirable)
- IT literate
Previous Experience
- Corporate Customer Services background (desirable)
- Ability to use MS Windows and MS Office applications
- A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
- Physically fit to fulfil active job role requirements
- Communication skills: clear verbal and written communication for reporting incidents and coordinating with management and authorities
- Technical proficiency: familiarity with security systems, surveillance technology and emergency response tools
- Analytical skills: capability to assess risks, identify threats and implement preventative measures
- Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
- Ability to remain alert for long periods and demonstrate attention to detail and productivity
- A requirement to maintain high levels of concentration and block out background noise and distractions
- CCTV surveillance incudes the ability to sit for long periods and are therefore required to have an eye break of 10 minutes every hour.
- Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
- A high standard of bearing and turnout
- Excellent telephone manner
- Ability to demonstrate a commitment to delivering a high-quality service
- Ability to liaise with others at all levels including senior management
- Ability to work within established procedures and contribute positively to any improvements
- Disciplined and Professional attitude
- Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
- Comply to corporate social responsibility and in support of Environmental Sustainability Statement and Goals
- To read, understand and comply with Code of Conduct
- Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
- Excellent time keeping
- Should be proactive and self-motivated
- Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
- Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
- Competent in the use and operation of surveillance equipment and surveillance techniques
- Identify improvements and legislative updates and compliance to service or procedures within the control room e.g.
- CCTV Codes of Practice, Data Protection, Records Management,Human Rights and Regulation of Investigatory Powers Acts; General Data Protection Regulations; the CCTV Commissioner.
- Evidence and database management Ensures that CCTV operators follow correct procedures including compliance with information sharing protocols
- Assist with the planning, development and coordination of the CCTV & Radio comms
- Provide regular performance management updates for the service requiring statistical analysis
- Ensure that the control room environment is safe, clean, well maintained and fully operational.
- Carries out any other duties that may reasonably fall within the general nature and responsibility of the post as required by the Security Manager
- Monitoring serviceability of security systems by conducting inspections of surveillance cameras, access control and alarm systems to ensure operational readiness
- Incident management: investigating, documenting and reporting security incidents, accidents or security breaches to management
- Administrative duties: maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters.
- Monitoring of CCTV, Access Control and other protective systems, and act as a first line response to activations, faults & incidents
- To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
- Document everything: produce timely reports of incidents and alarm activations, check & log reports whilst taking appropriate follow up action
- To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
- To react positively and professionally in support of security operations and emergency situations as required
- Application of guidelines for CCTV operators under the display screen equipment regulations
- Successfully complete site induction training to satisfactory standard and any other Corporate Security training courses deemed appropriate by Corporate Security Management
- Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
- Monitoring of external and internal activity specific to multiple locations while identifying occurrences of suspicious or unusual behaviour
- Tracking of suspicious individuals specific to possible risk or threat
- Communication and liaison with security staff or police to provide detailed intelligence about suspects, such as their behaviours, actions, location and description.
- Ensuring CCTV systems are check and fully functioning, and that video footage is recorded and stored appropriately
- Assisting police in their enquiries by providing access to CCTV recordings, or copies of footage, as required, subject to appropriate GSPR protocol
- Provision of surveillance support to site patrolling program in support of risk identification and prevention
- Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
- Observation and surveillance skills to include risk and threat identification
- Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
- Speedy and accurate reporting of suspicious activity
- Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
- Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
- Ability to act immediately in support of Emergency Response
- Ability to operate mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (for cross training in emergency back up only)
- To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
- To follow and comply with all routine site operating procedures
- To maintain communications in support of local and wider regional operations.
