The Vacancy
Quba is recruiting a Digital Account Manager to join our Client Services team. In this client-facing role, you'll manage a diverse portfolio of exciting clients including major UK airports, construction firms, healthcare providers, and ecommerce brands.
The ideal candidate will have several years of experience managing accounts in a digital or agency environment, with a strong passion for building lasting client relationships and shaping strategic direction. You'll play a vital role in nurturing and growing existing accounts while delivering a reliable, high-quality service across a variety of projects.
At Quba, our core values are Authenticity, Curiosity, Reliability, and Pragmatism, and we're looking for someone who embodies these qualities. If you're an ambitious, people-focused professional who thrives in a fast-paced, collaborative environment, we'd love to hear from you.
While no specific technical expertise is required, a curiosity about the more technical aspects of website development and a willingness to dive in and learn will set you apart.
Responsibilities
As a Digital Account Manager, you'll be the primary point of contact for your clients and Quba’s internal teams. Your key responsibilities will include:
- Developing strategies to meet clients' evolving needs and identifying opportunities for account growth
- Being the day-to-day "go-to" person for client communications, requests and queries
- Managing the QubaCare support retainer: acting as the trusted, long-term point of contact for a roster of valued clients, ensuring their ongoing needs are met and their satisfaction is maintained
- Liaising closely with the Delivery, UX & Design, and Technical teams to ensure a smooth client experience
- Taking and interrogating client briefs, scoping requirements, and working closely with the Delivery team to ensure smooth handover and execution
- Producing client-facing documents including project estimates, proposals, and timelines
- Ensuring client SLAs and support targets are met
- Attending client review and planning meetings
- Maintaining quality and client satisfaction at all times
Skills & experience:
- 3+ years' experience in a client-facing agency or digital role
- A passion for all things digital and a genuine willingness to learn
- Excellent communicator with strong written and verbal skills
- Strong attention to detail
- A commercially minded approach, comfortable discussing budgets, identifying upsell opportunities, and contributing to revenue growth
- Well organised and able to prioritise and manage workload independently
- Confident in managing client relationships and identifying opportunities to add value
- A degree, apprenticeship, or equivalent qualification
Nice-to-haves:
- Direct experience working with CMS platforms (e.g. Umbraco, Contentful, Wordpress or similar)
- Experience with CRM, SEO, or analytics tools
- Experience managing technical web projects
- Commutable to central Sheffield
The Company
Quba is a digital technology agency based in Sheffield with over 25 years of heritage delivering outstanding websites and online platforms for clients across the UK and Europe. We create digital systems and websites using a combination of outstanding UX, design, and technology to make a real difference to our clients' businesses.
Everyone is encouraged to reach their potential here - a number of our senior staff have risen through the company by taking advantage of Quba-funded training and development opportunities.
All Qubans enjoy a company-funded cashback healthcare plan, pension scheme, a generous holiday allowance, flexible start and finish times, and a birthday day off. We like to think it's a pretty great place to work!
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Is Sheffield commutable for at least 2 days per week?
Education:
- Certificate of Higher Education (preferred)
Experience:
- Account management: 2 years (required)
Work Location: Hybrid remote in Sheffield S1 4FS
