ABOUT US
Live Republic is a Nottingham-based live events company behind a growing portfolio of event brands spanning electronic music, R&B, country, reggae, family events and more. Our flagship brand, Groovebox, has grown from intimate underground club nights in 2018 into one of the UK's leading electronic music brands — hosting over 500 headline artists, running sell-out shows at iconic venues such as Binks Yard, The Level and The Church, and producing Groovebox Festival, a 7,000-capacity multi-arena event. Alongside Groovebox, our wider portfolio brings the same energy and quality to a broader mix of audiences and genres, each with its own identity but backed by the same team, systems and ambition.
As the portfolio grows, we're building out a central marketing function that can serve every brand in the family — sharper campaigns, smarter data, and standout creative that gets people through the door, night after night, festival after festival, whatever the genre.
THE ROLE
We're looking for a CRM Manager to build and own the customer relationship strategy across our full brand portfolio. With hundreds of thousands of attendees across our club nights, festivals and live events, we're sitting on a huge amount of customer data — and we need someone to turn that into smarter targeting, stronger loyalty and repeat ticket sales.
You'll take ownership of our email and SMS marketing, segmentation and lifecycle campaigns, working closely with the wider marketing team to make sure the right message reaches the right fan at the right moment — from first ticket purchase to festival-season regular.
KEY RESPONSIBILITIES
- Own the CRM strategy across our full brand portfolio, including email, SMS and push notifications
- Build and manage customer segments based on ticket purchase history, event attendance and engagement
- Design and run lifecycle campaigns — welcome flows, pre-sale and on-sale announcements, abandoned basket, post-event follow-up and win-back
- Maintain and grow a clean, well-organised customer database in line with data protection best practice
- Work with ticketing platforms to sync customer and sales data into the CRM
- Partner with the Paid Media Executive to build custom and lookalike audiences from CRM data
- Track and report on key CRM metrics — open rates, click-through, conversion and revenue attributed to CRM
- Test and continually improve subject lines, send times, content and segmentation to lift performance
WHAT WE'RE LOOKING FOR
- Experience managing CRM, email marketing or lifecycle marketing, ideally for an events, hospitality, ticketing or ecommerce brand
- Hands-on experience with an ESP/CRM platform (e.g. Brevo, Klaviyo, Mailchimp, HubSpot or similar)
- Strong understanding of segmentation, automation and data-led decision making
- Comfortable working with data, spreadsheets and reporting dashboards
- Good working knowledge of GDPR and data handling best practice
- An interest in the electronic music and live events scene
WHAT YOU'LL GET
- A front-row seat at some of the UK's biggest club nights, festivals and live events
- A collaborative, fast-moving team that cares about music and live experience as much as marketing
- Hybrid/remote flexibility, with time together at events and in the office
- Room to grow as the Live Republic brand portfolio scales
HOW TO APPLY
Apply via Indeed.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexible schedule
- Flexitime
- Work from home
Education:
Experience:
- CRM Marketing: 3 years (required)
Work Location: Hybrid remote in Nottingham
