Full job description
About Cube Technology
Cube Technology are a proactive and partnership driven Managed Services Provider specialising in end to end technical services and support, helping to keep our customers protected and operational 24/7, 365 days a year.
Role Overview
The role will be to grow new customers while managing and supporting an existing portfolio of customer accounts, building mutually beneficial relationships whilst developing as well as growing revenues using the Cube portfolio of services. This will involve working with the existing team to resolve issues, enabling the retention and growth of customer revenues and margins.
Location
There will be a mixture of working from our Harrow Office, home working and customer sites.
Key responsibilities will include:
- Managing a portfolio of customer accounts whilst developing positive relationships and providing exceptional service
- Growth and service of customer portfolio
- Achievement of revenue and margin growth targets including effective pipeline and forecast management
- Achievement of revenue & margin growth targets on a Monthly, Quarterly and Annual basis
- Achieve appropriate targeted business mix
- Identify opportunities to grow business within client base
- Engage with customers with regular calls and face to face conversations
- Excellent communication with other departments in the organisation in order to facilitate client requests
Skills & Experience
The successful candidate should have:
- Solid communication skills including verbal, written and active listening.
- Strong understanding of B2B Customer Services
- Understanding of sales cycles, pipeline management.
- Understanding of commercials to maintain and grow revenue in line with targets.
- Building and maintaining effective long-term relationships with clients
- Ability to work effectively and multitask within a busy fast paced office environment.
- Customer service skills to effectively and efficiently support clients.
- Manage workload effectively to meet client requirements without constant supervision.
- Demonstrate ability to evaluate and balance individual workloads through effective time management, prioritisation, and organisational skills.
- A self-starter who uses initiative to drive results independently and thrives in a fast-paced, client-focused environment.
The successful candidate must have the following experience:
- 1-5 years’ experience within B2B Management roles
- or
- 3-7 years’ of relevant Technical Customer Services experience working for an MSP partner
Location
This role will require some UK based travel to visit client locations. Additionally, the role will be a mixture of periodically working from our head office in Harrow and remote working.
Benefits
- Air-conditioned offices with shower facilities
- Career progression with personal development plans
- Funded training opportunities
- Company pension
Job Type: Full-time
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Application question(s):
- Have you got right to work in the UK - full time?
- Have you worked in IT Industry as a Customer Success Manager before?
Education:
Experience:
- Customer relationship management: 5 years (required)
Location:
- Harrow HA1 4HX (preferred)
Willingness to travel:
Work Location: Hybrid remote in Harrow HA1 4HX
