We are seeking a dedicated and experienced Administration Lead to provide leadership and operational management for administrative and clerical services within the Children’s Care Group.
This role is key to improving service efficiency through the implementation of effective administrative models, supporting patient pathways and enabling timely, high-quality care delivery.
Key responsibilities include:
Lead and Develop: Manage and support administrative staff, including recruitment, training, supervision, and PDRs, while promoting a positive and compliant working environment.
Drive Improvement: Contribute to the development and implementation of administrative models, working with Service and Team Managers to streamline processes across clinical pathways.
Ensure Quality: Promote high standards of data and administrative quality by supporting data checks, resolving issues, and maintaining compliance with records management and information governance requirements.
Support Performance: Assist with rota management and resource planning to ensure appropriate staffing levels, meeting service demand and supporting delivery of NHS KPIs.
Maintain Standards: Embed strong customer service practices, ensuring all communication with patients, partners, and colleagues is professional, compassionate, and consistent.
We are seeking a resilient, organised, and empathetic leader who meets the following criteria:
- Demonstrable experience in managing and supervising teams.
- At least two years' comprehensive administrative experience within the NHS or a similarly complex health/social care setting.
- Proven track record of dealing appropriately with sensitive and confidential information.
- Experience in developing and successfully implementing new systems and processes.
- Exceptional verbal, written, and communication skills necessary for liaising across multi-agency groups and clinical disciplines.
- Proven problem-solving abilities and the capacity to manage a diverse, demanding workload and prioritise effectively.
- Proficiency in Microsoft Office applications and an ability to work confidently across multiple IT systems.
- 5 GCSEs (including English and Maths at Grade C/4 or above) or an equivalent standard of education, with a strong focus on literacy and numeracy.
- NVQ 3 in Business Administration or equivalent; project management qualifications (e.g., Prince 2).
We offer regular supervision, PDR, and continuous development opportunities to support your growth in this challenging yet rewarding environment.
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Please view the attached job description and person specification to view the full details about the role.
We reserve the right to close the vacancy early if there are a high amount of applications.
