NHS 111 Call Handler - Peterborough

Herts Urgent Care -
Peterborough

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Job details

Permanent | Full-time
£12.21 - £15.86 an hour
13 hours ago

Qualifications

Customer service

Full job description

Non NHS Banding

Main area

Call Handling

Grade

Non NHS Banding

Contract

Permanent

Hours

Full time
Part time

16 hours per week (Various hours - 16.00-37.5hrs)

Job ref

4265-8166979

Site

Sand Martin House

Town

Peterborough

Salary

£12.21 - £15.86 Dependent on hours worked. Shift Times are 7am-11am

Salary period

Hourly

Closing

26/07/2026 23:59

Job overview

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

To get started, you’ll need to complete a comprehensive 6-week training program, Monday to Friday, 9am–5pm.

Main duties of the job

Your Role:

First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

Working for our organisation

Why HUC?

Thriving and Growing: Our continued growth means more opportunities for you!
Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
Community Impact: Be a vital part of your community, providing essential care and support to those in need.
A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls

Detailed job description and main responsibilities

“111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.”

Person specification

Address

Essential criteria

Lives within 60 minute commute
Has Customer Service Experience
Has the right to work in the UK
Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable criteria

Previous Call Handling Experience

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through Trac.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Further details / informal visits contact

Name

Sally Booth

Job title

Non-Clinical Recruitment Advisor

Email address

[email protected]

Apply Now

Non NHS Banding

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Address

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Further details / informal visits contact

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