To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Care Partner.
To support and enable Service Users to maintain skills and personal interests whilst delivering person-centered care unique to each individual.
To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge.
Primary location:
Dunwood Manor Care Home, but you may be required to work from other locations at the discretion of the company and with appropriate notice.
Customer interaction strategies:
How will the incumbent regularly connect with residents?
Person centered care
Empathy
JOB ENVIRONMENT:
Dunwood Manor Care Home is a care home that caters for frail residents over the age of 65 Dunwood Manor Care Home enjoys an excellent reputation and the Home is rated Good with CQC.
Key accountabilities required to achieve the primary objectives – and indicate the relevant performance measure(s) for each area:
KEY ACCOUNTABILITIES
Role Specific Duties
Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing
To contribute to the efficient running of the service
Support Service Users to maintain their relationships and connections with the local community
Ensure Care Plans and other information about how to support Service Users are followed
Be responsible for informing the Senior Career/Nurse of any changes in the needs of Service Users
Be responsible for promoting and safeguarding the welfare of those individuals they support
Working with others
Develop effective working relationships with other employees within Dunwood Manor Care Home
Work in cooperation with members of the multi-disciplinary teams to maximize opportunities for Service Users
If desired by the Service User, maintain and develop relationships with family, friends and other people important in their life
Leading by example
Seek opportunities for personal and professional growth
Be a role model for other careers and be an ambassador for the service
Be professional, polite, and reasonable always
Personal responsibilities
Knowledge of, and work within, the Fundamental Standards
Understand the regulatory framework that governs the service, including the role of CQC and their requirements
Commit to achieving the relevant qualifications commensurate with the role
Attend statutory training and any other training as directed by management
Understand and follow all policies and procedures relevant to the role
Be open to learning opportunities
Customer Service
To maintain skills at a current level and undertake required training and development
To perform in accordance with standards agreed with the registered manager and the registered provider and to follow legislative requirements, relevant regulations and accepted best practice
Compliance with relevant regulations:
(list all that apply to this position)
Relevant compliance obligations are met, including but not limited to CQC and H&S obligations
Additional Information
- Paid breaks
- Support and funding for NVQ's
- Transport arrangements: where necessary, transport from Romsey to the nursing home can be arranged at nominal cost.
CONTACTS:
Internal Liaisons:
· Other staff in Dunwood Manor Care Home
External Liaisons:
· Members of multi-disciplinary teams
· Family, friends and other people important in residents’ lives
QUALIFICATIONS, EXPERIENCE & CAPABILITIES:
SPECIFIC REQUIREMENT FOR QUALIFICATIONS
Detail the level of experience in specific technical functions (eg min of 3 years’ experience)
Essential
Desirable
Good English - Written and verbal:
RQF qualifications in Social Care:
SPECIFIC REQUIREMENT FOR SKILLS
Detail the level of experience in specific technical functions (eg min of 3 years’ experience)
Essential
Desirable
Proficient Written Skills
Maintain all Care Plans/care records in accordance with Dunwood Manor Care Home policy
Leadership Skills
Ability to induct and orientate new employees to the job role and service
Provide Service Users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom
Communicate any problems, concerns or changes to Service Users’ family members as needed
Communication Skills
Carers must build rapport with Service Users by establishing personal connections and showing interest in their lives
Carers must be able to communicate effectively with Service Users
Carers must have the communication skills to inform colleagues, management and professionals about the needs of Service Users
Problem-Solving Skills
Carers need to be able to adapt and address situations quickly
Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection
CORE CAPABILITIES:
Please select 3 – 5 capabilities that describe the person you’re seeking
1 Achieve through others
2 Customer focus
3 Make it happen
4 Adaptability
5 Resilience
DIFFERENTIATING CAPABILITIES:
Select 3 differentiating capabilities. These are the behaviours that will set the incumbent apart from their competition and assist Allegra to provide better customer service, employment offering and shareholder return.
Differentiating Capabilities:
1 Active learning
2 Continuous improvement mindset
3 Quality commitment
QUALIFICATIONS, EXPERIENCE & CAPABILITIES:
SPECIFIC REQUIREMENT FOR PREVIOUS EXPERIENCE
Essential
Desirable
Previous experience of working in similar environment
Previous experience of working in similar role
Experience of working with Service Users, in particular those that may have additional support needs
Pay: £13.20 per hour
Expected hours: 24.0 – 48.0 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
