Join Musgrave – A Legacy of Innovation, Community, and Excellence
Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Customer Service Administrator to join the Retailer Services Centre team. The role responsibilities include the following but not limited to:
- Consistently providing expert customer service to our retailer community in a friendly and professional manner.
- High Quality handling of queries, including call and email queue management,
- Playing an active role in supporting our service excellence model across the business.
- Identifying and sharing ideas within the team to improve processes and overall retailer communications.
- Analysing call and query patterns to identify opportunities for better service.
- Contributing towards creating the best team environment.
The ideal candidate will have:
- A minimum of 2 years’ experience in a busy and productive customer focused environment.
- Competency in PC packages including the MS office suite and Excel in particular.
- Previous experience in using in-house data-base systems and spreadsheets etc.
- A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
- The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
- A proven ability to work in a fast paced environment with a varied and challenging workload.
- Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage.
Why Musgrave:
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
Innovation Focus: Be part of a company that values forward-thinking solutions
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
