Customer Service Advisor – Customer Response Centre
Location: Mansfield, Nottinghamshire
Company: Linney – A world-class multichannel marketing services group
About Us
Linney is a leading multichannel marketing services group, committed to delivering exceptional solutions for our clients. We pride ourselves on teamwork, reliability, and a culture built on friendliness, honesty, and cooperation.
The Role
We’re looking for a proactive and customer-focused individual to join our Customer Response Centre team. This is a fast-paced environment where meeting deadlines and maintaining high standards of service are essential.
Key Responsibilities
- Handle customer enquiries via telephone and email with professionalism and efficiency
- Follow schedules and procedures to ensure service levels and KPIs are met
- React quickly to peaks in workload while maintaining quality standards
- Work collaboratively with colleagues to deliver 100% customer satisfaction
About You
- Previous experience in a fast-paced customer service environment
- Strong understanding of KPIs and service levels
- Computer literate with excellent communication skills
- Flexible, logical thinker with the ability to adapt to changing priorities
- Committed to teamwork and continuous improvement
What We Offer
- Ongoing training and development opportunities
- Supportive team environment with regular appraisals and feedback
- A company culture built on security, prosperity, and cooperation
Ready to Join Us?
If you’re passionate about delivering outstanding customer service and want to work for a company that values character and teamwork, we’d love to hear from you.
Apply today and take the next step in your career with Linney.
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Mansfield NG18: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations for this role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
