Job Title: Housekeeping Supervisor – Premium Serviced Apartments London
Reports To: Operations Manager
Location: London
Role Type: Full time 40 Hours on a weekly Rota including weekends
Salary: £15.13
About Us
Our group of companies specialises in housing solutions, supporting organisations with complex accommodation needs across the Corporate, Healthcare, Construction, and Insurance sectors. Backed by over 20 years of experience, it delivers tailored accommodation strategies, combining short and long-term housing, property management, and bespoke client support.
About the Job
We are seeking an experienced Housekeeping Supervisor to oversee housekeeping operations across a portfolio of high-end serviced apartments in London. This is a hands-on role combining team leadership, quality control, and guest experience, ensuring exceptional cleanliness and luxury standards at all times.
Reporting to the Operations Manager, you will supervise both in-house and third‑party cleaning teams, manage guest changeovers, conduct detailed property inspections, coordinate linen and laundry services, and support maintenance reporting. You will also be actively involved in service cleans and changeover days.
Key responsibilities include:
· Supervising, training, and scheduling housekeeping teams
· Managing guest changeovers within tight timeframes
· Conducting pre‑arrival, post‑departure, and spot inspections
· Maintaining premium cleanliness and presentation standards
· Handling guest requests and housekeeping-related complaints
· Managing inventory, supplies, and luxury amenities
· Coordinating laundry and linen services to five‑star standards
· Reporting maintenance issues and supporting preventative care
· Organising deep cleans and responding to housekeeping emergencies
The ideal candidate will have:
2+ years’ experience in housekeeping within five‑star hotels or luxury accommodation
Exceptional attention to detail and a proactive, can‑do attitude
Strong leadership and communication skills
Flexibility with working hours, including weekends and seasonal peaks
A professional appearance and customer‑focused mindset
Lives in London and happy to travel within the London area
Why Join Us?
You’ll be part of a collaborative, ambitious team within a business experiencing rapid growth. This role offers variety, responsibility, and the opportunity to make a meaningful impact on the quality and performance of our property portfolio.
Pay: £15.13 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Application question(s):
- Have you managed a team of housekeepers?
- Do you live in London and happy to travel within London?
Experience:
- Housekeeping: 2 years (required)
Work Location: In person
