The Administration Team works across both Health Outreach and the Norfolk, Suffolk & North Essex Special Allocation Scheme (SAS), supporting vulnerable communities across counties. Health Outreach provides flexible, community-based healthcare to individuals experiencing social exclusion. This service supports people who may struggle to engage with traditional services, including those experiencing homelessness, refugees and asylum seekers, vulnerable migrants, and other marginalised groups.
While SAS supports patients who have been removed from GP lists due to violence, threats or risk of violence. The aim is to provide a safe
and stable environment for the patient to receive continuing primary care services, addressing any underlying causes of aggressive behaviour and
providing a safe environment for the individuals involved in delivering that treatment.
As a Team Clinical Support Administrator, you will be an integral member of the multidisciplinary team, providing high-quality administrative and reception support to ensure the smooth running of the service and effective patient care delivery. You will work closely with clinicians, practitioners, and partner services, supporting both clinical and non-clinical functions across the service. You will mainly be based in our office in Ipswich.
Provide administrative and reception support across both services
Manage patient records, data entry, and clinical systems
Book and coordinate appointments and assessments
Handle calls, emails, and enquiries professionally and sensitively
Liaise with clinicians, partner agencies, and external services
Support the coordination of safe and effective care, including for high-risk patients
Skills
Well organised with strong administrative skills
Confident communicator, able to work with vulnerable and complex individuals
Calm, resilient, and able to manage a varied workload
Proficient in IT systems (e.g. Microsoft Office; clinical systems desirable)
Valuing you. Recognising your dedication. At EPUT, we look after you.
Receive supervision and support to help you fulfil your potential.
Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
Benefits
27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
Excellent pension of up to 14.5% of your pensionable pay.
Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
£8K relocation package if you move to Essex to join us
Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
Job share: Applications for job shares are welcomed.
To work as an integral part of the team supporting the delivery of all aspects of patient care and professional administrative support. You will be expected to work with service users, clinicians and other practitioners within the service, Spanning Health Outreach team, Health Outreach APMS and Drug and Alcohol Training Team. Our Administration Team is based in our Ipswich Clinic and Office,
please refer to the attached Job Description for detailed description of daily duties.
