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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Facilities Manager UK
Location: Central London (Mayfair) - Grade II Listed EMEA Headquarters
Business Line: Integrated Facilities Management
Reports to: Account Director
About JLL
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
About the Portfolio
This is a truly exceptional opportunity to manage one of London's most prestigious properties. Our client's EMEAl headquarters is a Grade II listed landmark building located in Mayfair, housing world-class exhibitions, sale rooms, and client-facing spaces that support their position as a leading luxury and fine arts business in globally. This role requires a sophisticated understanding of building management combined with the operational excellence demanded by a high-profile, client-centric business operating at the pinnacle of the luxury market.
Role Purpose
We currently have an exciting opportunity for a Senior Facilities Manager to oversee our UK portfolio which includes the client's global HQ based in central London. The Senior Facilities Manager UK will report directly to the Account Director, working with the account team to ensure management of the day-to-day client activities for the assigned property/facility and support the account by being the key point of contact for all building-related matters.
The role will have responsibility for stakeholder management, building engagement with site users, managing a busy small works projects schedule, collaborating with project managers and consultants on site, and helping guide our client into better ways of working. This, whilst ensuring high service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budget accuracy—all within the unique context of a Grade II listed heritage building housing high-value artworks and luxury goods since 1862.
What This Job Involves
Overall Site Responsibility & Heritage Stewardship
Overall responsibility of the site(s) within the portfolio, with particular focus on the careful stewardship of the Grade II listed headquarters property
Collaborate with the client to ensure our scope of maintenance, alterations, and improvements comply with Historic England requirements and listed building consent protocols
Where necessary, work closely with the client’s conservation specialists, heritage consultants, and with local authority conservation officers to balance preservation requirements with operational needs
Ensure climate control systems maintain precise conditions required for valuable artworks and luxury goods
Work with the client’s Security team within their security scope and protocols for high-value inventory including access controls and CCTV systems
Leadership & Team Management
Provide managerial overview and guidance to the Facilities team
Manage and mentor the Facilities team, developing and sustaining a high-quality, well-motivated team
Build and maintain an environment that supports teamwork, cooperation, and performance excellence within the team
M&E Oversight & Building Systems
Oversight, responsibility, and management of key M&E deliverables for the site via JLL Engineering colleagues/management
Ensuring site-specific statutory and PPM schedules are adhered to and reported via the appropriate platforms (Corrigo & Azara) in line with contractual and legislative requirements
Ensure Corrigo reflects the correct scheduling and assets for the portfolio via the Corrigo Platform Team and JLL Engineering Colleagues
Oversight of the management of the building management system (BMS) and ensure 24/7 operational readiness of all critical systems appropriate against the scope and site requirements
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on-site client expectations are met
Act as off-site key point of contact for Facilities in the client's premises
Collaborate with client’s senior leadership and their gallery operations teams to optimize space utilization across exhibition rooms, sale rooms, offices, and storage facilities.
Ensure all client-facing areas reflect the client’s brand standards and provide an exceptional experience befitting a luxury environment
Support exhibition programming with rapid turnaround space transformations and bespoke installation requirements
Vendor Management
Manage soft services, engineering, stationery, courier services, mail rooms, furniture, small projects, catering consumables, and security arrangements
Procure, manage, and performance-monitor specialist contractors including M&E engineers, conservation specialists, security providers, cleaning services, and trade contractors
Attend monthly meetings with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes, and general feedback sessions
Monthly meetings with JLL Sourcing lead to ensure vendors are up to date on contractual changes and review KPI percentages to ensure fee at risk is being reviewed and managed
Maintain robust supplier relationships ensuring all work meets the exacting standards required for a heritage property and luxury brand environment
Finance Management / Cost Control / Profitability
Actively work with the Account Director and Finance Director to ensure that the site's financial operations are meeting or exceeding targets and control requirements
Develop and manage the annual facilities budget (capital and operational expenditure)
Track costs, identify efficiency opportunities, process invoices, and provide regular financial reporting to senior management
Build business cases for capital projects and improvement initiatives
Ensure financial processes are always followed
Health & Safety Management
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards, building regulations, insurance requirements, and listed building restrictions
Conduct regular risk assessments, manage statutory inspections, and maintain comprehensive compliance documentation
Liaise with regulatory bodies as required
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are always maintained
Review existing operations regularly to reduce costs and improve operational standards
Oversee all hard and soft services across the property including HVAC systems, electrical and mechanical plant, plumbing, fabric maintenance, cleaning, security, waste management, and environmental services
Risk Management
Ensure a property risk management program including audits (HSE included) is implemented and maintained
Ensure disaster recovery and business continuity plans are implemented and maintained in line with client/site requirements
Ensure escalation procedures and incident reporting procedures are implemented and in place
Act as primary escalation point for building emergencies and coordinate emergency responses
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct
Performance Management
Achieve Key Performance Indicators and Service Level Agreement targets
Ensure helpdesk task resolution meets agreed service standards
Monitor and report on all operational metrics
Project Management
Independently handle and perform Project Management for Small Works mainly in UK as appointed by the client's team to manage, financially control, and deliver to its capital plan
Manage, coordinate, and control the delivery of projects from inception to completion
Manage small, ground-up projects including programming, design, entitlements, bidding, permitting, and construction management—all within listed building consent frameworks
Oversee capital improvement/asset preservation programs with design and construction processes with minimal oversight
Manage own project budgets for subject properties and maintain forecasts and cash flow analysis
Assist in or be responsible for project scheduling and project decisions based upon owners' objectives which may include site improvements, entitlements, permits, consultant selection, design team management, schedule creation and management, contractor selection and management, and financial management
Assist and manage required teams of consultants and contractors, interfacing with architects, client staff, property managers, and vendors
Provide appropriate level of on-site supervision to ensure project performance criteria are being met
Develop relationships with consultants/contractors/vendors and evaluate their performance
Operate independently on activities relevant to projects
Participate periodically in client meetings or business development presentations as part of a team to help demonstrate our capabilities
Maintain a working knowledge of business unit's available product and service offerings
Manage the programming and scheduling of work activities throughout all stages of the project lifecycle
Budget and cost planning, cost management
Understanding of CDM 2015; how to implement/administer for the given appointed role(s)
Sustainability Initiatives
Implement energy efficiency measures appropriate for a listed building context
Monitor utility consumption, identify reduction opportunities, and support corporate sustainability objectives
Manage waste reduction programs
Sound Like You? To Apply You Need to Demonstrate the Following Skills and Experience:
Essential Experience
Minimum 7-10 years facilities management experience with at least 3-5 years in a leadership role
Experience in high-end retail, luxury hospitality, fine arts, auction houses, galleries, or similar prestige environments
Experience in facilities management, building, business, or another related field
Well organized and self-starter with independent, resourceful approach
Excellent people skills and ability to interact with a wide range of client staff and demands
Strong PC literacy and proven ability to manage daily activities using various systems i.e. Corrigo, Azara, etc.
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Knowledge of critical facilities and an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts
Budget management and financial analysis skills
Ability to travel to visit sites within portfolio
Essential Qualifications & Compliance Knowledge
IWFM/BIFM qualification (or working towards) or equivalent professional certification
IOSH Managing Safely or NEBOSH General Certificate in Health & Safety
Knowledge of Occupational Safety requirements
Familiarity with fire safety regulations, CDM 2015 regulations, and building compliance frameworks
Desirable Experience & Qualifications
Knowledge of art handling, installation, and conservation best practices
Understanding of auction house or gallery operational requirements
Project management qualification (PRINCE2, APM, or similar)
Membership of relevant professional bodies (IWFM, RICS, IHBC)
Experience working with high-net-worth clients or VIP visitors
Key Performance Measures
Financial Control: Actual year-end costs within agreed percentage of OPEX budget and project invoices issued accurately and in a timely fashion post project close.
Compliance: No incidents of non-compliance with statutory inspections and certifications maintained to highest standards
Operational Continuity: Ensuring sales events run smoothly and without disruption
Service Delivery: Reactive & Planned tasks completed within required SLA completion times.
Project Delivery: All projects (capital works and small works) delivered on time and on budget
Reporting Accuracy: MI and reporting requirements delivered on time and correctly during each measurement period
Other Personal Characteristics
Exceptional attention to detail and commitment to maintaining impeccable standards
High degree of professionalism, discretion, and confidentiality
Diplomatic communication style appropriate for luxury brand environments
Strong communicator – good presentation skills and possesses strong verbal & written communication skills; also, an active listener
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations and calm decision-making under pressure
Flexible – able to adapt to rapidly changing situations and respond to out-of-hours emergencies when required
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
An appreciation for fine arts and luxury goods
Meticulous organizational skills and ability to manage multiple priorities simultaneously
What You Can Expect From Us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
This role offers a unique opportunity to combine facilities management excellence with heritage stewardship in one of London's most prestigious locations, supporting a business at the forefront of the global luxury and fine arts market. You'll have the chance to work within an iconic London landmark while developing your career with a global leader in real estate services.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
Apply today at jll.com/careers
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
