The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
As a Food & Beverage Assistant, you will be a key part of delivering exceptional dining experiences to our guests. Whether serving breakfast with a smile, supporting busy dinner service, or delivering room service to the highest standard, you’ll ensure every interaction reflects the warmth, attention to detail, and excellence that define The Reserve.
Personal Attributes
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A genuine passion for hospitality and guest interaction
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Friendly, confident, and professional with a positive attitude
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Ability to work efficiently under pressure in a busy environment
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Excellent communication and team-working skills
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Attention to detail and pride in presentation
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Flexible, reliable, and proactive
Key Responsibilities
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Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
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Ensure your department is laid and prepared in line with the service standards.
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Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
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Maximise on commercial opportunities within your department by taking every opportunity to upsell.
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Suggest ideas for department and hotel improvement/innovation.
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Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
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Deal with customer queries or concerns in a professional manner.
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Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
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Ensure good working relationships with all colleagues in your department and hotel.
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Be aware of and comply with all company and hotel rules/standards as laid out in the team member handbook.
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Complete all online training within the required timeframe and attend training as and when required.
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Present yourself well-groomed and in full uniform as per the company standard.
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Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.
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Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.
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Always understand and deliver excellent standards of service.
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Operate IT systems in line with company standards where required.
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Be fully aware of and observe correct and current liquor licensing laws.â¯
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
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Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
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Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
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Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
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Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
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Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
