Holiday Inn Liverpool
40 hours per week, 5 days out of 7
As a Breakfast Supervisor, you will support the Restaurant and Bars Manager in leading the Breakfast Team to deliver a friendly, upbeat, and professional service to all our hotel guests during their breakfast experience.
This is a leadership role within our Food and Beverage department, responsible for overseeing the daily breakfast service and team and also support lunches where necessary. You will ensure high standards of food quality, hygiene, and customer service during breakfast hours. Duties include setting up the breakfast area, managing stock, leading, motivating and inspiring the breakfast team while ensuring a smooth and efficient breakfast service.
You will work closely with other areas of the hotel including Front of House, Kitchen, Sales, Conference and Finance to ensure the smooth running of each day and you will be consistently supporting the team ensuring that they have all the knowledge and skills they require to deliver exceptional service and that exceptional guest experience.
Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all!
At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in! Can you wow our guests? If so, this could be role for you.
The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.
The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.
At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island working at our branded IHG hotels we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
Growth Opportunities; including professional development through accredited City & Guilds or ILM whilst you are working or apprenticeships – want to learn while you earn!
· Health & Wellbeing; We nurture an environment where we can all feel we belong, where we are free to be ourselves, and respected;
Employee Assistance Programme
Reward & Recognition;
Access to IHG’s Worldwide ‘Employee Rate’ and ‘Friends & Family’ discount schemes, offering
We believe hard work should be acknowledged; we have an Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work.
Get recognised through living our values, with our Monthly Hero Awards and end of year CIH Annual Awards and Awards Ceremony. And, through IHG Impact Awards program and external Awards opportunities.
We give bonuses for successful recruitment referrals and we reward Long Service with annual leave increase and financial rewards.
Uniform provided (If your job role requires it)
Complimentary On-Site Parking
What we need from you!
- Strong leadership and ability to motivate a team
- Be supportive and approachable
- To be positive and proactive
- Excellent communication skills.
- A passion for delivering excellent customer service
- Computer literate
Job Profile
Main Duties and Responsibilities:
- Support the Restaurant and Bars Manager in achieving all brand standards & company metrics and objectives
- Leading great Guest Service throughout your day - Assisting with guest requests and dealing with complaints to ensure guest satisfaction
- Ensuring all repeat guests receive recognition & appreciation in line with IHG Brand Standards
- Supporting the effectiveness of forecasting and budgeting through rostering and timesheets
- Driving the Training and development of the team.
- Managing and overseeing Absence Management within the Breakfast department
- Upholding food hygiene standards within Food and Beverage areas
- Assisting with performance management of all the team
- Ensuring that we capture all walk in/ telephone reservations ensuring maximum occupancy for the hotel
- Plan and prepare a detailed handover for the next shift
- Ensuring the comfort, safety & security of all our guests always
- Support in guaranteeing that we are compliant with all legal health and safety requirements
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job role.
Pay: £29,161.60 per year
Benefits:
- Employee assistance programme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- Customer service: 1 year (preferred)
- Hotel: 1 year (preferred)
Work Location: In person
