International Operations Coordinator
Hybrid, London - City
Full time, Permanent
Salary: £25,500 - £30,500
Your role:
As an International Operations Support, you will provide professional operational support to international corporate customers, partners, and regional teams, helping to ensure a consistent and high-quality customer experience across global markets. Working closely with the International Operations Manager, Regional Directors, and colleagues across international offices, including Hong Kong and Dubai, you will support operational activities, client engagement, contracting processes, and the delivery of new initiatives.
You will act as a key point of contact for customer and partner enquiries, coordinating solutions, maintaining accurate client data, and supporting the preparation of presentations, proposals, reports, and operational documentation. The role also contributes to project delivery, internal communications, process improvement, and the effective management of operational activities.
Using strong organisational and problem-solving skills, you will help identify and resolve issues, support service excellence, and ensure operational processes are delivered consistently and efficiently. You will work collaboratively across international and UK-based teams to support business objectives while maintaining high standards of customer service and professionalism.
You:
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You enjoy building strong relationships and take pride in delivering a professional, high-quality experience for customers, partners, and colleagues.
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You are highly organised, comfortable managing multiple priorities, and able to keep things moving in a fast-paced international environment.
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You have a keen eye for detail and enjoy working with data, ensuring information is accurate, up to date, and easy for others to access and use.
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You are a confident communicator who can respond to enquiries, coordinate with stakeholders, and present information clearly and professionally.
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You are collaborative by nature, working effectively with colleagues across different teams, regions, and time zones to achieve shared goals.
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You are proactive and solutions-focused, always looking for ways to improve processes, resolve issues, and enhance the customer experience.
Interview process:
We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.
You can expect the following process from us:
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A short, introductory phone call from our Talent Acquisition Advisor.
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A formal 1st Stage Teams interview with the Talent Acquisition Manager and representatives of Market & Opportunities teams.
Application deadline:
We will review applications on Friday, Aug 8th, 2026. Applications after this date are welcome, however these will be reviewed and progressed on a rolling basis should we have available slots on the shortlist.
Next steps:
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
If you have any queries or you would like to see the full JD, please get in touch on [email protected].
We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
If you are interested in working with us in the future, please contact [email protected]. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.
Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
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