About Our Business
JLA is a mission-critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you’ll gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders are there to support you through life’s challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your personal needs.
You can reach any fitness goals with our free onsite gym at head office, along with a range of other gym membership discounts available.
To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme. We also offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We appreciate and invest in your success and have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role Overview
Our Business Development Executives are absolutely vital to our success. As a rapidly growing business in both size and turnover, we’re looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA’s customers. You’ll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make.
Key Tasks
- Making outbound sales calls using leads generated through our digital marketing team
- Making outbound strategy dials for business development across multiple markets, verticals, and sectors
- Developing sales opportunities in partnership with your field sales colleagues
- Meeting/exceeding dynamic KPIs set within the contact centre
Service Delivery
- Demonstrate an understanding of what service delivery excellence is for your role
- Ensuring you set a culture of excellent customer service ensuring the basics are right every time
- Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered
Managing Risk
- Awareness of your operational and regulatory risks which may impact your role
- Responsibility for reporting to your line manager any risk which may impact the business
Managing Health & Safety
Ensuring you deliver your role within the compliance framework set.
Criteria
Knowledge and Skills (what you know and what you can do)
- Confident and effective communicator
- Knowledge of all Microsoft Office applications
- Possess a strong understanding of our products, our competition in the industry, and positioning
Experience (what you have done)
- Experience of outbound lead generation/telesales
- Experience of working in a customer-centric position either face-to-face or over the phone
- Have worked in a commercially driven environment
Personal Qualities (the way you think and act)
- The ability to work successfully in a fast-paced, target-driven environment
- A curious mind, interested in our customers, our markets, and our business
- Eager to learn and build a career in a dynamic sales organisation
- Driven by the desire to succeed
Job Types: Full-time, Graduate
Pay: From £26,000.00 per year
Benefits:
- Company car
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home
Work Location: In person
