Job Overview
We are seeking a proactive and detail-oriented Operations Assistant Administrator to join our dynamic team. In this vital role, you will support daily administrative operations, streamline office processes, and ensure efficient communication across departments. Your energetic approach and organizational skills will help maintain a smooth workflow, enabling our team to focus on delivering exceptional service. This paid position offers an exciting opportunity to develop your administrative expertise within a collaborative environment.
Key Responsibilities
Logistics Administration
- Process and coordinate third-party deliveries, ensuring accurate and timely administration.
- Prepare and maintain transport documentation for UK and European deliveries.
- Provide administrative support to the Transport function and assist with transport cover when required.
- Monitor delivery schedules and liaise with carriers to resolve delivery queries.
Administration & Finance
- Process depot invoices accurately and within agreed timescales.
- Maintain accurate operational records, filing systems and documentation.
- Support ISO compliance by ensuring documentation is current and correctly maintained.
- Update internal systems and databases with accurate operational information.
Quality & Warranty Administration
- Log and administer non-conformance reports (NCRs) and warranty claims.
- Liaise with suppliers and internal departments to obtain information and support investigations.
- Track outstanding quality issues and ensure corrective actions are completed.
Customer & Supplier Support
- Respond to customer and supplier enquiries in a professional and timely manner.
- Support the Customer Service team with Original Equipment (OE) orders and related administration.
- Build positive working relationships with customers, suppliers and internal colleagues.
Stock & Systems
- Assist with planned stock checks and investigate stock discrepancies.
- Maintain and update the TSS Portal and other operational systems.
- Produce reports and update spreadsheets to support the Operations team.
- Assist in identifying and implementing improvements to administrative processes.
General Operations Support
- Provide day-to-day administrative support to the Operations team.
- Assist the Sales team with operational administration when required.
- Provide cover for colleagues during holidays and sickness absence.
- Support departmental projects and continuous improvement initiatives.
- Undertake any other reasonable duties appropriate to the role, as requested by the Operations Manager.
Experience
- Prior office experience demonstrating familiarity with administrative tasks and office procedures
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications
- Experience with data entry, clerical work, and managing digital records efficiently
- Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment
- Demonstrated professionalism in phone etiquette and customer service interactions
Join us as an Operations Assistant Administrator and be part of a vibrant team dedicated to operational excellence! Your enthusiasm for organization combined with your technical skills will make a meaningful impact every day. We value your contribution and are committed to supporting your growth within our organization.
Pay: £25,500.00-£26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
