We are seeking an Assistant Technician to provide agile, customer-focused technical support across the Faculty of Humanities, supporting teaching, research and professional services activities.
You will be responsible for:
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The postholder will be required to communicate confidently and effectively, providing first line support across the University at all levels of the organisation and external contacts escalating any issues as required.
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Inspection, basic routine maintenance, servicing, repair and modification of audio visual, electronic and other equipment held across the faculty with an awareness and understanding of relevant health and safety requirements in the workplace
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Work with internal stakeholders (e.g. Estates, academic and PS staff) and arrange engineer/contractor visits to resolve any issues related to equipment, estate, Podcast suites, lecture rooms and escalate issues where required. Provide Video and Web conferencing support.
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Act as a first point of contact and providing information, advice and guidance on routine matters, knowing when to escalate to others when necessary. Reacting quickly and efficiently to resolve problems and issues when reported through the helpline.
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Processing of AV bookings and installing / removing requested equipment in a timely manner.
About You
Essential Criteria:
- A qualification in a related subject area e.g. degree, HND, HNC, Level 4 NVQ, etc. or significant work experience in a relevant technical role
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Have a working knowledge of media and audio visual technologies including and not limited to: digital display systems, interactive systems, signal switching, scaling and distribution, audio and PA, control systems, media capture and editing, media streaming, video conferencing and digital signal processing.
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Excellent IT skills e.g. Microsoft Office, Excel, PowerPoint, etc.
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Have demonstrable experience of working in AV & media
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Have good oral and written communication skills
Desirable Criteria:
- Have experience of using digital video cameras and knowledge of Adobe Premiere Pro or other video/audio manipulation software
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Experience of using an equipment inventory system.
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A proactive approach and commitment to ongoing personal training and continued professional development (CPD) with a strong interest in acquiring new skills and competencies.
Our benefits include:
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Generous employer pension contribution
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Christmas closure across all departments outside of annual leave and bank holidays
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Purple Place employee discount platform
For more information, see University of Manchester Benefits and Flexible and Hybrid working.
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Enquiries about the role, shortlisting and interviews
Name: Aaron Burton - Technical Manager (Digital)
Email Address: [email protected]
General enquiries and administrative support
[email protected]
Technical and job portal support
https://jobseekersupport.jobtrain.co.uk/support/home
This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
Applications close at midnight on the closing date.
Further particulars (with person specification) linked below.
