Warehouse Service Advisor
Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work!
Purpose of the role:
At our Service Centre in Earby, provide excellence in customer services to both internal & external customers, including National Retailers and Independent Stores.
The role does include some heavy manual handling when processing returned products daily.
What's in it for you;
- 25 days holiday (plus bank holidays) increasing to 28 with service, plus a day off for your birthday
- Salary sacrifice holiday purchase up to five days per year.
- Salary sacrifice pension with 5% company contribution, available to all ages
- Cash Health Plan- get money back on treatments
- Retail discounts
- Short day working every last Friday of the month
- Free car parking
- Salary Sacrifice EV and Cycle to Work schemes
- Regular communication events
- Regular social activates
Main duties and responsibilities
- Processing all returns from key UK customers both accurately & efficiently within Business Central and other business systems.
- Confirm & communicate returns with our independent retailers and our Customer Services department.
- Provide updates to retailers on returns status and be the key contact to resolve any issues regarding returned product.
- Be the internal point of contact for our Customer Services department in UK in relation to return processing & delivery updates
- Maintain customer portals with information on returns, shipment, delivery & stock availability.
- General administration duties
- Develop personal relationships with key internal & external stakeholders to help improve own performance.
Skills Required
- Previous experience within an administration/warehouse role.
- Must have Microsoft office experience.
- Be able to speak to retailers over the phone and email.
- Confident inputting into internal systems
- Be able to work well individually and as a team.
- IT literate (Good Excel skills and an understanding of all other Office products)
- Verbal and written communication which has impact.
- Working collaboratively with others and building excellent business relationships, both internally and externally.
- Capacity to develop and document procedures.
Job Type: Full-time
Pay: £24,810.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Barnoldswick BB18 6XB: reliably commute or plan to relocate before starting work (required)
Experience:
- administration: 1 year (required)
- Warehouse: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
