Job Description: Quality Coordinator
Reports to: Best Practice Guidance Team Leader / Head of Quality
Location: Home based with occasional travel required to attend training and meetings
Contract: Variable hours / Zero-Hour Contract.
Salary: £106.80 per day including Holiday allowance (based on 7.5 hours per day)
Would you like to make a difference to thousands of people’s lives?
Are you looking for an interesting, varied role with the opportunity to work with some amazing people?
Who we are?
We’re AccessAble, the UK’s leading provider of detailed disabled access information. We give disabled people, carers, and anyone who needs to know about accessibility the detailed information they need to work out if a place is going to be accessible to them.
AccessAble’s Detailed Access Guides tell you all about a venue's access - hotels and guest houses, places to eat and drink, places to visit and much more. The guides are 100% facts, figures and photographs. We know everyone's accessibility needs are different, which is why having detailed, accurate information is so important. It's why AccessAble send trained surveyors to check out every single place in person and why the information collected has all been decided by the people who use it.
Users can check out access information for 70,000 venues across the UK and Ireland before they leave home or on the move using AccessAble’s App and website.
Working with the AccessAble team
You’ll join a positive, friendly and talented team, where everyone is focused on success and providing the best possible service.
Why we need this role?
Over the past 25 years AccessAble has grown extensively in all sectors, nationally and globally. We have a passion for quality and due to our growth, we have a position within our Guided Assessment team for someone who enjoys an interesting and varied role with the opportunity to travel throughout the UK and potentially abroad.
As a Guided Assessment Coordinator, you may be expected to work across all aspects of the Quality Team portfolio:
- Calling venues to ascertain changes to their access and update the Access Guides.
- Proof reading Access Guides and liaising with surveyors to improve quality of work
- Generating client guidance reports following the production of Access Guides.
It is expected that each team member will be required to work in all aspects as and when required. This is due to fluctuations in the quantity of work available and the business’ priorities.
This role is unique to AccessAble and as a result you will receive in-depth, comprehensive training during your induction. You will join a highly motivated, supportive team who work as one to make a difference and help each other.
Key responsibilities:
Call Handling
Calling venues to ascertain changes to their access and update the Access Guides. Building relationships with venues to ensure we gather all required information, including accessibility data and photographs if required.
Proof Reading
Proofread Detailed Access Guides, ensuring work is accurate and to the highest standard for online publishing. Managing feedback documents and liaising with surveyors to improve quality of work.
Guidance Reporting
Extracting data from AccessAble’s User Interface to populate guidance and accessibility improvement reports. Assist with updates to templates, spreadsheets and reporting processes to improve efficiency and accuracy. Support the preparations, formatting and quality assurance of best practice reports before publication. Review and verify submitted information against a Detailed Accessibility Access Guide to ensure compliance with accessibility standards and reporting requirements
Additional Responsibilities
1. Updating, maintaining, and managing Excel data sheets for set projects
2. Meeting set targets and project deadlines.
3. Developing positive working relationships across the business.
4. Producing reports for the department and wider business.
5. Assisting with general admin tasks across the department and wider business.
6. Attend company meetings and meetings with line manager or other members of the team as and when required.
7. Train and support staff when required, after successful probatio
"The list of duties outlined in this job description is not exhaustive and staff are required to undertake any other duties reasonably asked of them."
Education and Skills
Essential
- Have excellent customer service skills and a desire to help disabled people.
- Be self-motivated and happy to work independently.
- Be able to work in a team.
- Good analytical skills with the ability to ‘think outside the box’ and learn new things quickly.
- Ability to absorb large amounts of information with a desire to learn and understand new things.
- Exceptional organisational skills, time management and attention to detail.
- Strong communications skills – telephone, email and face to face (virtually).
- Happy to work to challenging targets.
- Comfortable using Microsoft Office, Excel and a User Interface/Computer System.
- Good I.T skills
- Well presented with a positive attitude.
- Confident with Microsoft Teams and communicating virtually.
- Experience of using Excel and computers.
Desirable
- Knowledge of disability and equality.
- A-Level standard candidate.
- Proof reading experience
- Previous experience of remote working is beneficial.
Interested?
If you’re interested in this role, we’d love to hear from you! To apply, please send your covering letter and CV to Sarah Bilton – [email protected]
In the cover letter please provide examples of how you have met all essential criteria and any desirable criteria that apply, together with your reason for applying and outlining how many hours you are available per week.
Early application is encouraged and we reserve the right to close the advert earlier than the advised deadline.
AccessAble actively encourages applications from people with lived expertise and experience of disability and is committed to offering disabled people an interview if they meet the minimum (essential) criteria for any role advertised. AccessAble will make reasonable adjustments to the application and interview process. Please contact us to discuss.
You can contact us via email ([email protected]), telephone (01438 842 710) or textphone (07897 023 494).
Please note, if you are not successful after the initial application you will not be invited to an interview.
Job Type: Contract
Pay: £106.80 per day
Work authorisation:
- United Kingdom (required)
Work Location: Remote
