Job Title: Online Clerk
Salary: £25,112 per annum
Location: Location flexible (close to a BCA office)
Working Hours: Monday to Friday 9am – 6pm
Job Status: Permanent
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.
Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
Main Purpose of The Role:
The Key purpose for this role within the online remarketing team will be to ensure day to day delivery of online sales. This role will have a core responsibility for clerking day to day sales. You will part of the sale team, working with the auctioneer and vendor representative to achieve the best sale result.
Additional responsibilities include working with the Online administration team. Allocation and lotting bot use.
Key responsibilities
- Following a range of business processes, update in-house systems in accordance with business requirements
- Running online sales day to day
- Ensure that all company processes are followed with regard to the sale of vehicles to reduce mistakes and risk to the company
- Deal with pre and post-sale issues, queries or complaints in a timely and satisfactory fashion
- Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as are reasonably practicable. Escalate any complex issues to the relevant manager
- Dialling the Vendor representative into the sale and manage them through the sale section, following up on any specific points raised during the sale
- Help the auctioneer to keep the sale to the timing of the program
- Proactively encourage vendors to put vehicles on sale
- Complete various administrative tasks and follow a range of business processes, update in- house systems in accordance with business requirements to achieve internal KPIs and customer SLA’s
- Management of T & A & virtual inbox
Key Skills
- Data Management experience
- High level of attention to detail
- Customer focused
- Ability to work in a fast paced environment
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
