Job Summary
Ivy Lodge is a stunning castellated lodge and barn set in the grounds of Cirencester Park, run by Yard Space (https://crippsandco.com/yardspace) an established family business, initially set up in the Cotswolds. We specialise in beautiful rural wedding venues across the UK, with an emphasis on unbeatable food prepared on our custom made, giant BBQ’s and open kitchens. We take care of all the details, ensuring our guests have a perfect day, delivered by our dedicated team.
We’re on the hunt for an experienced, dynamic and enthusiastic General Manager at Ivy Lodge to take ownership for the day to day running and operations at site. You will be responsible for the ongoing success of Ivy, working closely with your team to ensure excellent customer service at every wedding and event. You will also be responsible for monitoring viewings, the sales and performance of the venue, managing the team and the environment in line with the high expectations we set for ourselves. We expect you to uphold standards, motivate the team to achieve the best, and deliver training and role modelling to reach those standards.
Responsibilities
- Oversee all aspects of the venue operations, including front-of-house and back-of-house activities.
- Ensure on-going success as a venue of choice.
- Demonstrate excellent levels of customer service at every stage of the process from start to finish to deliver an exceptional experience.
- Manage customer interactions in the ‘Yard Space style, ensuring all emails, phone calls and admin are undertaken in a timely manner.
- Ensure all couples are greeted warmly, shown around the venue and have the opportunity to talk to someone knowledgeable about our offering.
- Monitor viewings, sales and performance of the venue against targets set and drive conversion rates.
- Be financially aware of decisions made and how this affects the accounts.
- Manage and motivate the front of house and kitchen teams, ensuring effective teamwork and communication.
- Manage the performance of the team, delivering training and role modelling to achieve those standards.
- Be responsible for the environment and facilities ensuring they are in line with customer expectation and are in excellent working order.
- Promote and drive brand awareness, reputation and commercial viability.
- Collaborate closely with the Head Office teams to ensure ongoing evaluation of enquiries, conversions, standards and performance.
- Work closely with the Sales Team to manage the enquiry experience from start to finish.
- Foster a positive working environment that encourages team collaboration and development.
Requirements
- Proven experience in a senior managerial role within the hospitality sector is essential.
- Strong knowledge of food and beverage practices.
- Excellent team management skills with the ability to motivate and inspire staff.
- Exceptional organisational skills with attention to detail in all aspects of operations.
- Strong interpersonal skills to effectively communicate with employees and customers alike.
- Ability to work flexible hours, including regular evening and weekend working.
Pay: £48,000.00-£52,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
