IT Support Engineer (2nd Line)
Location: Copdock, IpswichSalary: From £31,000 per year (DOE) + Career Development + Training
Build Your Career with One of East Anglia’s Fastest Growing Managed Service Providers
At Comms Unite, we believe IT support should be about people, not just technology.
Our engineers don’t simply close tickets—they become trusted advisors, solve real business challenges, and help our customers grow through technology. As our business continues to expand, we’re looking for an ambitious IT Support Engineer who wants to develop their career, work with cutting-edge technology, and be part of a genuinely supportive team.
If you’re looking for a role where you’ll be challenged, recognised, and given the opportunity to progress, we’d love to hear from you.
Why Join Comms Unite?
We’re building something special, and we’re looking for people who want to grow with us.
What You’ll Enjoy
- Salary from £31,000+ depending on experience
- A clear career pathway into Senior Engineer, Projects, Infrastructure or Cyber Security
- Paid training and industry certifications
- Exposure to the latest Microsoft Cloud technologies
- A friendly, collaborative team that genuinely supports one another
- No blame culture—we learn, improve and succeed together
- A modern office with free on-site parking
- Varied work with different clients across multiple industries
- Opportunities to work on exciting infrastructure and cloud projects
- Be part of a company that values your ideas and encourages innovation
The Role
As one of our IT Support Engineers, you’ll become an important part of our technical team, providing exceptional support to businesses throughout the UK.
You’ll have real ownership of your work and build lasting relationships with customers who value your expertise.
Your Responsibilities
- Resolve technical issues from initial contact through to completion
- Provide excellent remote and on-site IT support
- Build trusted relationships with customers
- Support Microsoft 365, Windows Server and Active Directory environments
- Troubleshoot networking, hardware and software issues
- Assist with cloud migrations and infrastructure projects
- Work closely with senior engineers to deliver outstanding customer service
- Continuously develop your technical knowledge and skills
What We’re Looking For
Technical skills are important—but attitude, curiosity and customer service matter just as much.
Essential
- Minimum of 2 years’ IT support experience (MSP experience is advantageous)
- Experience supporting Microsoft 365
- Windows Server administration
- Active Directory administration
- Good understanding of networking (DNS, DHCP, TCP/IP)
- Excellent troubleshooting and analytical skills
- Outstanding communication and customer service
- A proactive attitude and willingness to learn
- Full UK Driving Licence
Bonus Skills
Experience with any of the following would be advantageous:
- Azure
- Intune
- Hyper-V
- VMware
- Cyber Security
- Microsoft Entra ID
- Backup and disaster recovery solutions
- Firewalls and networking equipment
Who You’ll Thrive Here If…
You’re someone who enjoys solving problems, takes pride in helping people, and wants to keep learning.
You don’t wait to be told what to do—you take ownership, communicate well, and enjoy being part of a team that’s always looking to improve.
About Comms Unite
Comms Unite delivers Managed IT Support, Cyber Security, Business Connectivity and Communications solutions to businesses across East Anglia and beyond.
We’re growing rapidly because our customers trust us to deliver exceptional service. Our team is at the heart of everything we do, and we’re committed to creating an environment where talented people can build rewarding, long-term careers.
Ready for Your Next Challenge?
If you’re looking for more than “just another IT support job” and want to join a company that will invest in your future, we’d love to hear from you.
Apply today and become part of the Comms Unite team.
A few small changes will also make this advert attract stronger candidates:
- Increase the salary range if possible (for example, £31,000–£38,000 DOE). Candidates are much more likely to apply when they see a range.
- Mention any extras you offer, such as a company pension, paid certifications, bonus scheme, extra holiday, birthday off, private healthcare, or social events.
- Include a line like “No recruiters please.” if that’s your preference.
- Add a statement about your culture, such as “We hire for attitude as much as technical ability. If you’re motivated and eager to learn, we’ll help you build an exceptional career.”
This version feels much more like an opportunity than a vacancy, which generally results in more—and better—applications.
Job Type: Full-time
Pay: From £31,000.00 per year
Benefits:
Work Location: In person
