WRC Recycling is a family-run business based in Inchinnan, Renfrewshire, which is committed to supporting Scotland’s strive towards a circular economy. We offer clients bespoke, customer-focused waste solutions across Central Scotland, whilst ensuring customer service is at the heart of all operations.
Position Summary
Due to continued growth and development, WRC is recruiting for a Sales Administrator to work alongside our experienced Sales and Transport teams to assist with administrative duties. The successful candidate will be highly organised and articulate. This is perfect opportunity for an individual looking to be part of a respectable family business as we embark on the next phase of our growth plan.
Duties
- Supporting the Sales Team with administrative duties including arranging on-sites, off-sites, and exchanges of containers
- Setting up customer direct debits and chasing payment where required
- Responsible for creating and issuing customer waste reports each month
- Managing the Sales Team’s diaries and booking client meetings
- Utilising the internal CRM system to log customer information
- Applying to local authorities for customer permits when required
- Upselling WRC’s service offerings where possible
- Managing several inboxes’ to ensure all customer queries are dealt with accordingly
- Proficient user of Microsoft packages
- Taking payments from customers over the phone
- General office duties including managing incoming calls and emails and directing them when required
Requirements of the Role
- A highly organised individual with excellent attention to detail
- Excellent written and verbal communication skills
- Strong IT skills and experience utilising Microsoft programmes (Microsoft Word and Excel)
- Adaptable and willingness to learn new skills on the job
- Strong telephone manner
- Confident in dealing with customers and managing enquiries
- Good customer service skills
- Ability to manage diaries in accordance with internal and external demands
- The ability to develop and maintain quality customer relationships
What we offer
As a family-run business, WRC truly values and invests in our people. In return for your hard work, you will benefit from:
- A competitive salary demonstrable with experience
- 30 days of annual leave (including public holidays)
- Private healthcare insurance
- Retail and leisure discounts
- Holiday and travel discounts
Work Location: In person
