Job Overview
A dual-focus role sitting at the heart of the UK business. Your time will be split between delivering excellent customer service and sales order support, working closely with the Sales team, and accounts payable, keeping our supplier relationships and financial records in good order. Full training will be provided on all systems and processes.
Responsibilities
Customer Services
- Act as the first point of contact for all customer enquiries and sales orders, setting the tone for every interaction
- Own the onboarding of new customers, ensuring a smooth and professional welcome to the business
- Keep customer records accurate, up to date, and easy to navigate
- Take full ownership of complaints, driving fast and effective resolution every time
Sales Order Management
- Stay on top of the sales inbox and all incoming order channels via telephone, website, and various portals
- Process daily UK and export sales orders in Oracle with speed and precision
- Manage export orders end to end, coordinating with customers and third-party couriers and ensuring all required export documentation is accurate and in order
- Proactively chase down unprocessed orders and backlogs, escalating where needed to keep things moving
- Produce accurate invoices and get them in front of customers without delay
- Handle credit card payments in line with CCH Policy
Accounts Payable
- Process supplier invoices accurately and in a timely manner, matching against purchase orders and resolving any discrepancies promptly
- Complete daily bank reconciliations across all accounts, importing statements and processing supplier payments on Oracle
- Manage supplier relationships professionally, responding to queries, checking statements and ensuring all invoices are accounted for
- Set up new suppliers on Oracle and raise prepayments for proforma invoices
- Manage the direct debit collections process, uploading collection files to the bank and ensuring all transactions are recorded accurately
- Process employee out of pocket and credit card expenses through ExpenseIn and import to Oracle
- Download and process invoices from a range of external platforms including Amazon, Worldpay and fleet providers
- Run and issue regular financial and commercial reports to internal and external stakeholders (full training provided on all systems)
- Support the Finance Team Lead with month end tasks, audit requirements and ad hoc requests as they arise
General Administration
- Maintain a clean, robust electronic filing system that keeps the business running smoothly
- Document processes clearly so nothing is lost and everything is repeatable
- Constantly look for ways to improve processes and drive those improvements forward
Please note that responsibilities may be added or varied to respond to the demands of the business.
Experience
- Previous experience in a customer service environment, including payment and order processing systems
- Experience in accounts payable or financial administration, with a confident and methodical approach to handling financial transactions and records
- Comfortable working across multiple systems
- A positive, resourceful approach
- Highly organised and confident managing a varied workload across two distinct functions
- Strong MS Office skills
- Excellent written and verbal communication, with an assertive but tactful style
- A natural team player who builds good working relationships quickly
- Self-motivated and always looking to raise the bar on your own performance
Pay: £24,420.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
