Patient Relationship Team Administrator / Receptionist — Part-Time
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Location: Frimley Green, with a planned move to Frimley High Street towards the end of 2026
Hours: 16 hours per week
- Thursday: 8:30am–6:30pm
- Friday: 12:30pm–6:30pm
These are fixed working days and hours.
Pay: £12.71–£13.71 per hour, depending on experience
Join our Patient Relationship Team
Do you enjoy helping people and being part of a genuinely supportive, close-knit team?
We are looking for a warm, organised and motivated Administrator/Receptionist to join our Patient Relationship Team at Osteopathic Consultancy.
You will be one of the first points of contact for our patients and will play an important role in making sure every interaction with the clinic is calm, welcoming, professional and efficient.
This is more than a traditional reception role. Alongside welcoming patients and managing appointments, you will proactively contact patients, support their ongoing care and help the clinic run smoothly.
What you will be doing
- Welcoming patients and creating a friendly, professional first impression
- Answering telephone calls and responding to patient enquiries
- Booking, changing and managing appointments
- Taking payments and supporting patients with rebooking
- Managing emails and completing administrative tasks accurately
- Making outgoing calls to patients for follow-ups, appointment support and continuity of care
- Supporting the wider Patient Relationship Team during busy periods
- Providing occasional holiday and sickness cover for colleagues
- Assisting with end-of-day clinic close-down
- Helping to ensure the reception and treatment areas are left clean, tidy and ready for the following day
Holiday cover may include up to five additional full working days per year. This will be shared across the team wherever possible and arranged in advance.
About you
You will be:
- Warm, compassionate and professional
- Confident communicating with patients in person, by telephone and in writing
- Comfortable making outgoing patient calls as well as answering incoming calls
- Highly organised, reliable and accurate
- Able to manage your time and prioritise tasks effectively
- Comfortable following clear processes and maintaining high standards
- Proactive and willing to take responsibility
- Adaptable and able to work independently when required
- Keen to learn, develop and contribute to a positive team
Skills and experience
Essential:
- Excellent computer skills
- A confident and professional telephone manner
- Strong written and verbal communication skills
- Excellent attention to detail
- Good organisational and time-management skills
- A proactive, can-do attitude
- A-Level or equivalent qualification
- Fluent spoken and written English
- The right to work in the United Kingdom
Previous healthcare, administration, customer service or reception experience would be helpful, but it is not essential. Full training will be provided to the right person.
Why join us?
Osteopathic Consultancy is a growing and well-respected local clinic providing high-quality osteopathic care in a welcoming, professional and kind environment.
We are proud of our supportive culture and genuinely enjoy working together. As we continue to grow and prepare for our move to Frimley High Street, we are looking for an exceptional person who would like to develop with us and become a valued member of our team.
Benefits
- Pro-rata holiday entitlement
- Free osteopathic treatment
- Quarterly team social events
- Full training and ongoing support
- A friendly, positive and supportive workplace
- Free on-site parking at our current Frimley Green clinic
- Permanent position, subject to successful completion of probation
Hear directly from one of our team members about what it is like to work with us:
https://www.youtube.com/watch?v=RBV8ofRQp3w
Important information
This is an in-person role based at our clinic.
Please apply only if you are available to work both of the following fixed shifts:
- Thursday: 8:30am–6:30pm
- Friday: 12:30pm–6:30pm
Mid August Start Date
When applying, please include a brief covering message explaining why you are interested in the role and what you feel you could bring to our Patient Relationship Team.
Job type: Permanent, part-time
Hours: 16 hours per week
Pay: £12.71–£13.71 per hour
Work location: In person
Reference ID: OC-PRT
Job Type: Part-time
Pay: £12.75-£13.30 per hour
Benefits:
- Free parking
- On-site parking
Education:
- A-Level or equivalent (required)
Experience:
- Administrative: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
