Job Title: Customer Support Advisor - 4th Utility | Rise
Location: Central Altrincham (full time office based)
Salary: £26,228 per annum plus ability to earn a monthly bonus.
Hours: Full time 37.5 hours rota based (Our opening hours are Mon–Fri 8am–8pm, Sat 10am–5pm, Sun 10am–3pm). - 3 week rotational shift pattern
About us:
4th Utility | Rise is a fast-growing full fibre broadband provider committed to delivering great service and cutting-edge connectivity. We’re expanding our team and looking for enthusiastic Customer Support Advisors to help us support our customers with onboarding, technical queries, billing, and retention.
What you’ll do:
- Respond to customer enquiries via phone, email, and ticketing system
- Troubleshoot technical issues and resolve faults
- Manage service credits and billing adjustments
- Coordinate equipment replacements and engineer requests
- Deliver first-call resolution wherever possible
What makes someone a great fit:
- A friendly, empathetic communicator with a customer-first mindset
- Telecoms experience essential
- Minimum 1 year experience in a customer support role
- Tech-savvy with a background or interest in technology
- GCSEs in English and Maths
- Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays
Why join 4th Utility | Rise?
- Smart casual dress code
- Free access to gym facilities
- Access to a financial wellbeing platform (on successful completion of probationary period)
- Brand new office with excellent transport links
- Supportive team culture, growth & career progression
- Be part of a company that’s shaping the future of broadband
Pay: £26,228.00 per year
Benefits:
- Casual dress
- Company pension
- Financial planning services
- Free fitness classes
- Gym membership
- Health & wellbeing programme
- On-site gym
- Transport links
Work Location: In person
