Schedule: Monday - Sunday
Working hours: Between 9pm and 7am
Contract: 20 hours
Locations: M3 5FZ / M3 7GH
Company Overview
Affinity Living is so much more than beautiful apartments. It’s a home in the heart of the city that our residents make their own. We’re looking for our next Night Concierge to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards throughout their shift.
Role Responsibilities:
o An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
o Previous Concierge experience and experience of night working would be an advantage.
o We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
o Our operations run seamlessly with the support of a variety of technology systems and software; our Night Concierge must be technologically astute.
o Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
o Strong organisational and leadership qualities with an ability to remain calm under pressure.
o Adaptability, creativity & positivity.
o Resilience, with an ability to effectively navigate unexpected situations.
o Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
o Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.
What we offer:
- Employee discount schemes - 100s of discounts through our online benefits platform
- Pension scheme
- 28 days holiday each year including the Bank Holidays (pro-rated)
- Your birthday day off
- Team parties/events
- Access to 24/7 Employee Assistance Programme - 24/7 for our team members to call and get support and advice on any issues they may be experiencing.
N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.
Job Type: Full-time
Pay: £13.75 per hour
Work Location: In person
