A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you’ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
The role : Field Service Engineer - Business Technology
Midlands Region | £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter
What you’ll be doing:
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Carrying out installation, servicing and repair of hardware devices
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Diagnosing faults and resolving technical issues within agreed service levels
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Supporting customers with operational queries and preventative maintenance advice
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Managing parts stock and maintaining accurate service records
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Liaising closely with the service desk to update call progress and completion details
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Delivering end user guidance and support
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Escalating complex faults when required
What we’re looking for:
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Previous experience supporting technical hardware products
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Strong fault-finding and troubleshooting skills
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Good understanding of connecting equipment within customer IT environments
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Comfortable working independently in a field-based environment
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IT literate, including Microsoft Office
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Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
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Monday to Friday role with occasional overtime available
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Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
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Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
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Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers.
If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
