Job Overview
We’re are seeking Team Leaders, Kitchen Team Members, Front of House Team Members to join our talented team at The Glass Lion, West Midlands, DY8 1JR
This roles are ideal if you’re looking for full/part time hours, enjoy working in a fast‑paced environment.
Team Leader Role
- Run successful duty manager shifts as required
- Lead and coach the team to deliver a successful service
- Support the team with developing their skill sets
- Provide a genuine warm welcome and deliver world class service to our guests
- Supporting sales targets by upselling wherever possible and briefing the rest of the team
- When dealing with guest complaints you will remain calm and rational and do
- everything you can do to come to a resolution, ensuring the guest leaves happy.
- Deliver all elements of restaurant service to brand standard.
- Understand and follow correct health, safety and hygiene standards.
- Using and understanding all restaurant systems
- Carry out open and closedown procedures as per your shift to the company standard.
- Engage with every type of guest, offering help and going the extra mile.
Kitchen Team Members
- Prepare and serve food to the menu specification every time.
- Set the shift up for success by completing all of the food preparation and key tasks within your area of responsibility at your workstation.
- Operate equipment correctly and safely when preparing food.
- Adhere to all relevant standards of hygiene, cleanliness and safety for yourself and others.
- Manage and receive food deliveries correctly and to standard.
- Complete all assigned opening and closedown tasks correctly.
- Understand and adhere to our “Force for Good” policy around bins and recycling.
Team Member
- Greet and seat all guests with a genuine warm welcome and deliver world class
- service throughout their visit.
- Recommend dishes and assist guests in their choices through expert product
- knowledge.
- Supporting sales targets by upselling wherever possible
- Set up the restaurant and bar (where relevant) to brand standard ready for service.
- Deliver all elements of restaurant service to brand standard.
- Understand and follow correct health, safety and hygiene standards.
- Take bookings and orders using relevant systems.
- Ensure a speedy payment and a genuine thank you at the end of every guests visit.
- Carry out required cleaning tasks and closedown procedures at the end of your shift
- to company standard.
- Engage with every type of guest, offering help and going the extra mile.
- When dealing with guest complaints you will remain calm and rational and do
- everything you can to come to a resolution, ensuring the guest leaves happy.Skills Required
Skills Required for these Roles
- Effective communication skills
- Adaptable to change and keeps calm when busy
- Resilient
- Team player
- Ability to multi-task
- Positive influence and solution focussed
Salary dependant on experience
Pay: £12.76-£14.51 per hour
Work Location: In person
