Job Summary
Role Overview:
We are seeking an organized, proactive, and reliable Operations & Office Manager to oversee the day-to-day workflow of our business. If you are a strong multi-tasker who thrives in a fast-paced environment and can take full ownership of order tracking, stock management, and communications, we want to hear from you.
Key Responsibilities:
- Order Management: Track customer orders from placement through production to final delivery, ensuring deadlines are met.
- Customer Service: Act as the main point of contact for customer inquiries via phone and email, providing updates, handling requests, and ensuring high satisfaction.
- Supplier Relations: Communicate with material suppliers, place stock orders, negotiate pricing, and ensure timely deliveries of raw materials.
- Stock & Inventory Control: Monitor stock levels for fabrics, timber, and manufacturing materials to prevent production delays.
- General Administration: Maintain organized records, manage schedules, and keep day-to-day office operations running smoothly.
Requirements:
- Proven experience in office management, administration, or operations coordination (manufacturing or retail sector preferred).
- Excellent communication and interpersonal skills.
- Strong organizational skills with high attention to detail.
- Ability to work independently and take initiative to solve problems.
- Proficient in basic computer software (Excel/Word/Email systems).
Benefits:
- Competitive salary based on experience
- On-site parking
- Employee discount on products
Pay: £33,500.00-£35,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
