The Opportunity
We are a completely independent network for mortgage and protection advisers, with over 850 members across the UK. We have an exciting opportunity for a Customer Support Advisor to join our team, supporting our advisers, who we consider our customers.
This is a highly phone-based role, ideal for someone who thrives in a fast-paced environment and enjoys speaking to people throughout the day. You’ll be responsible for handling a high volume of inbound and outbound calls, assisting with queries, and providing excellent support across multiple channels including live chat.
The successful candidate will be required to work full-time from our Head Office in Knowle, Solihull. Due to the nature of the role, no flexibility can be offered regarding this requirement.
We’re looking for a confident communicator who can quickly learn new systems, provide exceptional service, and remain positive and proactive under pressure.
___________________________________________________________________________
Benefits of a Customer Support Advisor
- Health & Dental Cash Plan
- Access to GP appointments anytime
- 24/7 counselling support
- Death in Service cover
- Company Sick Pay
- Holiday Buy and Sell Scheme
- Salary Sacrifice Pension Scheme
- Gym discount
- High Street brand discounts
- Refer a Friend Scheme
- Refer an Adviser Scheme
- Friendly, motivated team and supportive working environment
- Office closure over Christmas
- Open and communicative management style, with regular 1:1 sessions
___________________________________________________________________________
Responsibilities of a Customer Support Advisor
- Act as the first point of contact for our advisers (customers)
- Handle a high volume of inbound calls, providing support and resolving queries
- Carry out outbound calling campaigns to support business needs
- Respond to customer queries via live chat and other communication channels
- Provide support with Acre (software) related queries
- Maintain accurate records of customer interactions
- Support general administrative tasks as required
- Work collaboratively with internal teams to ensure queries are resolved efficiently
_____________________________________________________________________________
Requirements of a Customer Support Advisor
- Previous experience in a phone-based role (call centre, helpdesk, or customer support)
- Confident handling a high volume of inbound and outbound calls
- Excellent verbal and written communication skills
- Friendly, professional, and confident telephone manner
- Strong IT skills and ability to learn new systems quickly
- Ability to work under pressure and manage competing priorities
- A proactive attitude with strong problem-solving skills
- Industry knowledge is desirable but not essential
_____________________________________________________________________________
Salary of a Customer Support Advisor
- £24,000 – £26,000 (dependent on experience)
- Higher salary banding applies to candidates with relevant experience within a Mortgage Network and who meet all required criteria.
_____________________________________________________________________________
Working Pattern of a Customer Support Advisor
- Monday – Friday, 9:00am – 5:00pm
- Full-time, office-based role in Knowle, Solihull (no remote working available)
_____________________________________________________________________________
When submitting an application to The Right Mortgage & Protection Network, you are agreeing for us to keep your details on file for 1 year after the application date. You are also agreeing you are happy for us to contact you in regards to any positions we have that may suit your skills and experience within the 1-year period. You can of course opt out at any time by contacting HR.
Job Type: Full-time
Pay: £24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Sick pay
Application question(s):
- Do you have previous experience dealing with a high volume of inbound calls?
- Are you happy to work full time from our Head Office based in Knowle, Solihull?
- Are your salary expectations in line with what we are offering?
Work Location: In person
