e-Assessment Support Officer
Salary: £28,995 - £29,700 per annum (Grade 4)
Contract type: Full-time (36.5 hours per week), Fixed-term until 31 July 2027
The challenge:
As Wales’s largest awarding body, at WJEC we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.
The role:
E-Assessment is an essential part of our current and future awarding landscape. The post holder will work as part of an innovative team, providing first line email and telephone support to schools, colleges, and internal stakeholders. As part of the e-Assessment team you will be responsible for the creation of user accounts, providing administrative support, data collation and updating of user guides. You will also be the first point of contact for technical support regarding the installation and use of e-Assessment software and work closely with third party technology partners in resolving technical or operational issues.
The person
To thrive in this role, you will need excellent communication and numeracy skills with experience of dealing with the public by email and telephone. You will have strong organisational skills with the ability to prioritise your workload, working independently as well as part of a small team. You will be able to work under pressure, working accurately to ensure deadlines are met.
Our benefits:
At WJEC, we pride in being an inclusive and supportive place to work. We also offer a range of excellent benefits including: 25 days annual leave per year (in addition to 16 statutory / additional holidays) adjusted for part-time/compressed working patterns, free Welsh lessons, a generous pension scheme and numerous family friendly policies. A career with WJEC can be extremely rewarding and you will be encouraged throughout with great opportunities to develop your professional and personal skills.
WJEC operates a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need. As such, applications are invited from individuals across the UK but please note that occasional working from our Cardiff / Treforest offices will be required and whilst flexibility can be discussed, this team currently attend the office, on average, once a month.
To find out more about the role, or about working for us, please do not hesitate to contact our HR team ([email protected]), who will be more than happy to answer your questions.
Please visit our website to download a copy of the job description and application form.
Closing date: 12:00, Wednesday, 15 July 2026
Interviews are expected to take place on Wednesday, 22 July 2026. orm.
Pay: £28,995.00-£29,700.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Work from home
Language:
Work Location: Hybrid remote in Cardiff CF5 2YX
