About the Role
We are seeking an organised and experienced Business Support Manager to coordinate daily business-support activities, oversee administrative workflows, and maintain high service standards.
You will manage team priorities, monitor operational performance, maintain business records, prepare reports, and support improvements across administrative and client-service processes.
This position is suited to someone with established experience in business administration, professional services, operations, or client support.
Why Join Us?
Operational Responsibility
Take ownership of business-support workflows, service standards, reporting, and team priorities.
Career Development
Expand your experience across business operations, administration, client services, and people management.
Professional Environment
Work within a collaborative organisation focused on dependable and efficient business services.
Business Impact
Help improve productivity, service delivery, internal coordination, and customer satisfaction.
Key Responsibilities
- Coordinate daily business-support and administrative activities
- Manage team workloads, priorities, and deadlines
- Monitor service standards and operational performance
- Maintain accurate client and business records
- Prepare reports, spreadsheets, and performance summaries
- Coordinate activities between internal departments
- Monitor outstanding requests and ensure timely follow-up
- Support client onboarding and account administration
- Review administrative procedures and recommend improvements
- Maintain internal documents, policies, and process guides
- Support staff with routine operational issues
- Coordinate meetings, schedules, and business activities
- Monitor key performance indicators
- Assist with resource and workload planning
- Resolve routine client and administrative concerns
- Support employee training and procedural guidance
- Maintain confidentiality when handling business information
- Follow company and data-protection procedures
What We Are Looking For
Experience
- Three or more years of experience in business administration, operations, professional services, or client support
- Experience coordinating administrative workflows or team activities
- Previous responsibility for preparing reports and monitoring performance
- Experience supporting colleagues or managing day-to-day priorities is preferred
Skills
- Strong organisation and workload-management abilities
- Good people and team-coordination skills
- Clear written and verbal communication
- Confident problem-solving and decision-making
- Strong attention to detail and accuracy
- Ability to manage several priorities and deadlines
- Comfortable using Microsoft Word, Excel, email, and business systems
- Good reporting and analytical abilities
- Professional client and stakeholder communication
- Responsible handling of confidential information
- Collaborative and dependable working style
Education
- Qualification in Business Administration, Management, Operations, or a related subject is preferred
- Relevant professional experience may be considered in place of formal qualifications
Pay: £41,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Private medical insurance
- Shuttle service provided
Work Location: In person
