- Annual salary of £29,000 (FTE)
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Permanent role
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Full-time (35 hours)
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Liverpool city centre office base
Application Closing Date: Wednesday 2nd September 2026 @ Midnight
Interview Date: Monday 14th September 2026
The role
As part of the Merseyside Housing Management Team, you will help deliver high-quality, professional and customer-focused services to Regenda Homes customers, supporting our Neighbourhood Strategy vision of creating strong, supportive and inclusive communities where people feel safe, connected and able to thrive.
In this role, you will provide essential administrative and business support across our Neighbourhood, Lettings and Income teams, helping to ensure the smooth and effective delivery of services. Working closely with customers, colleagues and external partners, you will deliver an efficient and professional service, taking ownership of a wide range of housing management enquiries and tasks, resolving them accurately and within agreed timescales.
As a key point of contact for tenants and residents, you will play an important part in delivering a positive customer experience and supporting the successful day-to-day operation of the Housing Management service.
The right fit
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Housing qualification (Level 2 or above), or willingness to work towards one within two years.
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Experience in social housing, housing administration, or a customer-facing role delivering excellent customer service.
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Strong communication, interpersonal and customer service skills, with the ability to work effectively with a diverse range of customers, including those with vulnerabilities or complex needs.
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Knowledge of social housing legislation, regulatory standards, complaints handling and sector best practice.
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Proven ability to work collaboratively with colleagues and stakeholders to achieve positive outcomes.
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Strong organisational skills, with excellent attention to detail, accurate record-keeping and the ability to manage competing priorities in a fast-paced environment.
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Experience of working to performance targets and using initiative, problem-solving skills and professional judgement to achieve results.
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Resilient, adaptable and committed to continuous improvement, with a proactive and positive approach to work.
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Good ICT skills, including proficiency in Microsoft Office applications.
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Full UK driving licence and access to a vehicle is desirable.
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Flexibility to work outside normal working hours when required.
Who we are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our People Services team will review your application and will be in touch shortly.
What we offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
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A range of flexible working options.
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27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
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6 additional days for volunteering.
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Up to 9% employer’s contribution to the pension scheme (match funded).
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£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
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Enhanced maternity, paternity and adoption pay schemes.
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Employee Assistance Programme and health and wellbeing initiatives.
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A wide variety of exciting learning and development opportunities.
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Interest free loans to assist with the purchase of computer equipment and travel season tickets.
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Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
INDHP
The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.
The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.
Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.
Our core purpose is to regenerate places to create opportunities for people.
PLACEHOLDER
