Ref Number
B28-00290
Professional Expertise
Estates, Facilities, Accommodation and Safety
Department
Finance, Commercial and Estates (B28)
Location
London
Working Pattern
Full time
Salary
£31,904-£35,575
Contract Type
Fixed-term
Working Type
On site
Available for Secondment
Yes
Closing Date
15-Jun-2026
UCL Accommodation is part ofUCL Estates and provides accommodation to more than 6,500 students across over26 halls throughout London. As part of one of the world’s leading universities,we are committed to creating welcoming, inclusive and supportive communitieswhere students feel at home. Our ambition is to deliver an exceptional studentexperience by providing high-quality accommodation services, maintainingaffordability and creating environments where students can thrive academicallyand personally. Working within a fast-paced and dynamic setting, our teams playan important role in supporting students throughout every stage of theiraccommodation journey while upholding the values of collaboration, inclusivity,excellence and service.
The Accommodation Advisorplays a key role in delivering an excellent experience for students livingwithin UCL residences. This position combines front-of-house responsibilitieswith operational and administrative support across accommodation sites. Youwill provide a welcoming and professional service to students, visitors andcontractors, manage enquiries and support residents with day-to-dayaccommodation matters.
You will also assist withaccommodation administration, including resident records, payments, room moves,arrivals and departures, while ensuring properties are maintained to therequired standards. The role requires close collaboration with colleagues acrossthe accommodation team and involvement in initiatives that enhance studentwellbeing, engagement and overall satisfaction. This is a varied and rewardingrole suited to someone who enjoys working in a busy environment and iscommitted to delivering excellent customer service.
You are a customer-focused and organised individual who enjoys working with people and creating positive experiences. You have experience in a customer-facing environment and are confident communicating with a wide range of people while handling enquiries and resolving issues professionally and sensitively.
You are able to manage competing priorities, maintain attention to detail and work effectively both independently and as part of a team. You bring a positive attitude, adaptability and a collaborative approach to your work, with a genuine commitment to supporting students and delivering high standards of service.
Experience within accommodation, hospitality, retail or student services would be beneficial, together with administrative experience and confidence using Microsoft Office systems. Most importantly, you will share our commitment to providing an outstanding student experience and contributing positively to our community.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
