Position Overview
We are looking for a confident, motivated Telesales/Customer Service Executive to join our growing sales team. The role involves proactively identifying and contacting prospective customers, developing an existing customer portfolio, and maintaining regular communication through outbound calls and follow-ups. The successful candidate will be comfortable making a high volume of calls, building relationships with decision-makers, promoting our products and services, maintaining accurate CRM records, and processing sales orders efficiently and accurately.
Key Responsibilities
· Proactively identify, research and contact prospective customers through cold calling, lead generation and follow-up activity.
· Make a high volume of outbound sales calls to introduce the Company’s products and services and develop new business opportunities.
· Build and maintain effective relationships with key decision-makers, understanding customer requirements and identifying opportunities for additional sales.
· Generate and qualify sales leads, arrange appointments where appropriate, and support the conversion of enquiries into sales.
· Follow up on quotations, leads and customer enquiries in a timely and professional manner.
· Maintain accurate and up-to-date customer records in the CRM system, including call notes, sales activity, pipeline status and agreed follow-up actions.
· Develop sales with both existing and new customers, contributing to agreed sales targets and business growth objectives.
· Provide a high standard of customer service at all times, ensuring customer enquiries are handled promptly and professionally.
· Prepare quotations, sales documentation and customer correspondence accurately.
· Process customer orders efficiently and accurately, ensuring all relevant information is captured.
· Coordinate with internal departments to support timely order fulfilment, delivery and customer communication.
· Help resolve customer issues relating to orders, deliveries, invoicing or general account queries.
· Support customer satisfaction and retention through regular contact and effective issue resolution.
· Undertake general sales administration and other reasonable duties as required to support the department.
Essential Skills and Experience
· Proven experience in telesales, internal sales or business development experience.
· Proven experience of cold calling and generating new business. B2B sales.
· Experience using CRM systems.
· Experience with sales order processing or administrative sales support.
· Strong communication and relationship-building skills.
· Good IT skills, including Microsoft Office and CRM platforms.
· Self-motivated, resilient and target driven.
· Flexible team player with a positive attitude.
Desirable Skills & Experience
· Experience or knowledge of preparing and processing export documentation including customs declarations and shipping documents.
About Us
Prismo has been a global leader in the transportation, infrastructure and construction industry for 90 years. It is synonymous with quality, service, and an unrelenting commitment to customer satisfaction. The company provides a wide range of high-performance road markings and traffic safety solutions for diverse markets across the world. Prismo Group has manufacturing sites and distribution centres in the UK, Italy, and South Africa. As an industry leader and full portfolio supplier, Prismo delivers high-quality, full-service solutions that cater to the entire spectrum of road safety and surfacing needs.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Work Location: In person
