Are you an experienced Parts Advisor with a passion for agricultural machinery or automotive vehicles? Join our dedicated team at Crawfords in Ropley!
We’re looking for a customer-focused individual to support our busy parts department. The role involves identifying spare parts requirements for customers, processing sales orders, organising returns, maintaining stock accuracy, and ensuring smooth operations in a fast-paced environment.
Key Responsibilities:
· Identifying customer spare parts requirements: In-store, over the phone, and via email, using online parts systems
· Sales Order Processing and Invoicing: Using our Dealer Management System (Ibcos Gold)
· Organising part returns: Within time restrictions and coordinating with couriers
· Assisting with rolling stock-taking programmes: Ensuring all stock is correctly located at all times
· Pre-picking of parts
· General housekeeping: Maintaining tidiness of the department
· Maintaining a clean and safe working environment
· Managing goods in and out: Receiving, checking, and putting away supplier deliveries, and informing of shortages or damaged stock
Key Skills & Responsibilities:
- Excellent customer communication skills and telephone manner essential
- Agricultural machinery or automotive knowledge essential
- Computer literacy: Confident using Microsoft Word, Excel, and Office
- Ability to work under pressure and in a fast-paced environment
- Flexibility: Willing to adapt when needed
- Experience working with Ibcos Gold system: Advantageous but not essential, as full training will be provided.
- Ability to work under pressure in a fast-paced environment as part of team and independently
Package & Benefits
· Hourly Rate, starting from: £14.42 (depending on experience, to be discussed in detail at interview stage)
· Working Hours: 8am to 5.00pm, Monday to Friday. During Harvest, hours will be 7.30am to 6.30pm, with weekend and additional hours required for shows/working days throughout the year on a rota basis.
· Holidays: 22 days holiday, plus 8 Bank Holidays
· Crawfords Loyalty Scheme: Length of Service
· Westfield Healthcare Plan and Incentives
· Health Assured (Employee Assistance Programme)
· Company Pension
· Company Offers and Discounts
Job Type: Full-time
Pay: From £14.42 per hour
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Experience:
Work Location: In person
