Working Pattern: Full time
Working Arrangement: Monday to Friday / 36.25 hours per week
Interview Date/Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
Join Trafford Council’s new Adults Support & Prevention Hub and help make a real difference from the very first point of contact. In this frontline role, you will support adults, carers, and professionals by providing timely, compassionate responses that help people access the right support at the right time. You will combine skilled call handling with care navigation, using your knowledge of local services to guide individuals towards community, voluntary, and preventative support that promotes independence and wellbeing.
You will play a key part in strengthening early intervention, ensuring people feel heard, respected, and supported. While you won’t complete formal assessments, your work will directly shape the experience and outcomes of those seeking help. This is an opportunity to be part of a positive, strengthsbased service that values teamwork, learning, and continuous improvement. If you want to support residents to live well and stay connected to their communities, this role offers a meaningful and rewarding challenge.
To succeed in this role, you will bring strong communication skills, empathy, and the ability to stay calm and professional when supporting people with a wide range of needs. You will use active listening and professional curiosity to understand each person’s situation and identify what matters most to them. Experience in a customerfacing, health, social care, or community role is helpful, but your values, attitude, and willingness to learn are just as important.
You will be confident using triage tools, recording information clearly, and making sound decisions about next steps. You will know when to escalate safeguarding or complex concerns and will work well with colleagues and partners to ensure a coordinated response. An understanding of local community resourcesor the motivation to build this knowledgewill help you connect people to early help and preventative support. If you are committed to promoting independence, dignity and positive outcomes for residents, we would love to hear from you.
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
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An enhanced DBS Check with adults barred list will be required.
- Willing and able to travel to work at sites within the Trafford Borough.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with Jenna Akuchie/Louise Irving at [email protected] / [email protected] or on 07793981032.
