Responsibilities:
- Allocation of care workers to clients, preparing rotas ensuring all visits are covered using our rostering system.
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Ensure holiday, sickness and emergency care calls are assigned appropriately·
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Distribution of staff rotas
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Act as point of contact and dealing with enquiries when necessary for clients, relatives, Social Services, other health professionals, Care Workers
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Assess capacity for new client referrals.
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Answering all incoming phone calls and dealing with all queries in a prompt, efficient and professional manner.
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Partaking in the out of hours On-Call rota.
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Willingness to support the team in the field when needed
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Compliance with company policies and procedures/CQC regulations.
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Maintain accurate and complete records of the service in line with Company policies and procedures, using computer and manual systems.
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Participate in Staff and Client meetings, as and when required.
We are looking for an individual who is:
- Self-motivated and proactive.
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Extremely responsible.
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An excellent communicator.
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Strong problem-solving skills and ability to think outside the box.
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Impeccable attention to detail.
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Strong interpersonal and customer service skills.
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A keen team player.
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The drive to learn and succeed.
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You will need basic IT skills and a willingness and ability to learn our rostering system
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Enhanced DBS. Completed on employment by ourselves.
Send your CV to: [email protected]
