Sales Executive – Martins Group Volkswagen, Farnham
Martins Group is looking to recruit a motivated and customer-focused Sales Executive to join the team at our Volkswagen showroom in Farnham.
As a Volkswagen dealership, we are proud to represent a brand recognised for its innovative, high-quality and market-leading vehicles. However, we do not rest on our reputation. We continuously strive to exceed customer expectations and deliver an exceptional experience at every stage of the sales journey.
Key Responsibilities
Deliver a knowledgeable, courteous, responsive and efficient service that reflects the Volkswagen brand and the values of Martins Group.
Manage customers throughout the complete sales process, from the initial enquiry through to vehicle handover and ongoing follow-up.
Identify and understand customer needs, expectations and requirements, ensuring these are effectively managed throughout the sales journey.
Provide customers with clear and professional advice on vehicle finance, insurance and associated products, identifying appropriate opportunities to upsell.
Maintain an excellent and up-to-date knowledge of Volkswagen products, services, technology and current offers to ensure customers receive the highest possible level of advice.
Build, manage and maintain a strong pipeline of prospective customers by maximising all available sales opportunities, including existing customer databases, advertising responses, showroom enquiries, walk-ins and customer referrals.
Proactively conduct telephone and digital sales activity to generate new prospects and maintain regular contact with customers throughout the sales cycle.
Consistently work towards and achieve individual and dealership sales targets while maintaining a high standard of customer satisfaction.
Key Requirements
Proven experience in a target-driven sales environment, ideally within the motor industry or another high-value consumer product sector.
A strong customer focus with excellent communication and interpersonal skills.
Confident negotiating and closing sales while ensuring the customer receives a positive and professional experience.
Well-presented, approachable and able to build strong, lasting relationships with both existing and prospective customers.
Highly organised with strong administrative skills and the ability to accurately record and maintain customer information in line with company processes.
Comfortable working within defined processes, procedures and guidelines.
Passionate about the automotive industry and able to demonstrate enthusiasm for Volkswagen products and services.
Results-driven, resilient and confident in handling customer objections while using feedback to continually improve performance.
Honest, reliable and committed to maintaining high standards of integrity and professionalism.
A full and valid UK driving licence.
Working Hours
Full-time position
Monday–Friday: 9:00am–6:00pm
Saturday: 9:00am–5:00pm
Every third Sunday: required to work
If you are an ambitious, driven and customer-focused sales professional who is passionate about delivering outstanding service and achieving results, we would welcome your application to join the Martins Group Volkswagen team in Farnham.
Job Type: Full-time
Pay: £30,000.00-£60,000.00 per year
Work Location: In person
