An exciting opportunity has arisen to join a busy and supportive Outpatient Reception team based at Royal Gwent Hospital.
We are looking for individuals who have:
Excellent telephone manner and communication skills
Excellent organisational skills
Excellent attention to detail
Experience of working in a busy environment
Previous reception or customer service experience
Flexibility in working practices
The ability to work as part of a team and on own initiative
The ability to work under pressure to meet deadlines
The ability to work at other locations
The Reception team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.
You will be well supported by the Health Records management team and will receive full training in all aspects of this fast paced role. We can also offer many training and development opportunities to further progress your career within the service.
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
To work as part of the reception team and contribute to the delivery of a comprehensive and effective service across the board
To undertake a wide range of reception, telephone and clerical tasks, including the greeting of patients, admissions/discharging Day Case procedures and the preparation of patient notes
Completion of patient outcomes and rebooking of follow up patients’ appointments/treatments where appropriate.
Maintain professional communication with service users and all disciplines of staff
Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.
The ability to speak Welsh is Essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
