QW Accommodation is inviting applications from skilled, motivated and compassionate Residential Support Workers to join our residential services supporting children aged 8 years and over, young people and vulnerable young adults.
Our services include solo homes, children's homes, supplementary care and CQC-registered services, providing individualised care and support to people with a range of needs and life experiences.
We are committed to delivering high-quality, trauma-informed, person-centred care that promotes safety, stability, independence, emotional wellbeing and positive outcomes.
We are looking for individuals who demonstrate professionalism, resilience, reliability and a genuine commitment to safeguarding and supporting the people in our care.
Essential Attributes
- Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults
- Understanding of person-centred and trauma-informed care
- Ability to build positive, trusting and professional relationships
- Calm, consistent and reflective approach to supporting behaviours that may challenge
- Understanding of attachment, trauma and the impact of adverse life experiences
- Strong communication and interpersonal skills
- Ability to work effectively as part of a multidisciplinary team
- Professional, reliable and ethical approach to work
- Commitment to equality, diversity, inclusion and respecting individual rights
- Level 3 qualification in Residential Childcare, Health & Social Care or equivalent OR willingness to work towards an appropriate qualification
What QW Accommodation Provides
QW Accommodation is committed to creating a supportive, safe and professional environment where staff feel valued, equipped and confident in their roles.
Structured Environment
A well-organised, person-centred workplace with clear expectations, routines, boundaries and consistent approaches to care and support.
Comprehensive Induction
Full induction and training covering areas such as:
- Safeguarding
- SEN and additional needs
- Trauma-informed and attachment-aware practice
- Behaviour support and de-escalation
- Positive risk management
- Equality, diversity and inclusion
- Health and safety
- First aid
- Medication awareness, where applicable
- Relevant legislation, regulations and quality standards
- Policies and procedures
Professional Development
Clear opportunities for progression, ongoing training and CPD, regular supervision and support to achieve relevant qualifications.
Staff Wellbeing
Regular supervision, reflective practice, team support and an open culture focused on staff wellbeing, learning and continuous improvement.
Main Purpose of the Job
To provide safe, consistent, high-quality care and support to children aged 8 years and over, young people and vulnerable young adults.
The Residential Support Worker will attend to the individual's practical, physical, emotional, social and developmental needs, acting as a positive role model and helping each person to feel safe, valued, listened to and supported.
The role involves working closely with colleagues, families, social care professionals, education providers, healthcare professionals and other relevant agencies to promote positive outcomes.
Staff will support individuals to develop independence, resilience, confidence and life skills, while encouraging participation in education, employment, activities and the wider community.
Equality & Diversity
QW Accommodation is committed to ensuring that all individuals are treated fairly, respectfully and with dignity.
Residential Support Workers are responsible for promoting equality of opportunity and challenging behaviour or practice that discriminates against any individual or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other protected or perceived characteristic.
Duties and Responsibilities Providing Care and Support
- Provide consistent, reliable and appropriate care, support, nurture and boundaries.
- Develop positive and trusting professional relationships with individuals.
- Provide a positive, mature and appropriate adult role model.
- Create an environment where individuals feel safe, secure, respected and valued.
- Support emotional wellbeing and provide reassurance during periods of difficulty or distress.
- Encourage individuals to express their views, wishes and feelings.
- Promote choice, independence and participation in decisions about their lives.
- Support individuals to access education, training, employment, healthcare and community activities.
- Plan and participate in recreational, cultural, sporting and social activities.
- Respect individual rights, dignity, privacy and personal preferences.
Safeguarding
- Ensure individuals are appropriately safeguarded at all times.
- Follow safeguarding policies, procedures and reporting requirements.
- Recognise and report concerns relating to abuse, neglect, exploitation or other risks.
- Maintain appropriate professional boundaries.
- Complete safeguarding records and reports accurately and within required timescales.
- Raise concerns appropriately, including through whistleblowing procedures where necessary.
Trauma-Informed Behaviour Support
- Understand that behaviour can be a form of communication and may be influenced by trauma, previous experiences, developmental needs or unmet needs.
- Respond to behaviour calmly, consistently and compassionately.
- Follow individual Behaviour Support Plans and agreed strategies.
- Support individuals to develop emotional regulation and appropriate coping strategies.
- Remain reflective and aware of your own responses when supporting individuals through challenging situations.
- Seek appropriate support, guidance and supervision following incidents or difficult situations.
- Where trained and authorised, use restrictive or physical interventions only when necessary, proportionate, lawful and in accordance with the individual's plan and organisational policy.
Key Worker Responsibilities
Where allocated as a Key Worker, you will:
- Take responsibility for supporting designated individuals and ensuring their identified needs are addressed.
- Undertake regular one-to-one and key-work sessions.
- Develop positive, warm and professional relationships.
- Support individuals to identify and achieve personal goals.
- Encourage active participation in decisions regarding their care and future.
- Advocate for individuals where appropriate.
- Maintain accurate records and contribute to reports for reviews and meetings.
- Support education, employment, appointments, activities and community involvement.
- Monitor progress and communicate relevant changes to the wider team.
Care Planning, Risk Management & Recording
- Contribute to individual care plans, placement plans, support plans, Behaviour Support Plans and risk assessments.
- Deliver care and support consistently in accordance with agreed plans.
- Identify and communicate changes in needs, risks or circumstances.
- Complete daily records, incident reports, handovers, communication logs and other required documentation to a high standard.
- Maintain confidentiality and handle personal information appropriately.
- Provide clear and professional written and verbal information to colleagues and relevant professionals.
Health, Education & Independence
- Support individuals with their physical and emotional health needs.
- Support attendance at healthcare and other relevant appointments.
- Promote healthy lifestyles, nutrition, personal hygiene and self-care.
- Support children and young people to attend and engage positively with education.
- Support young adults with training, employment and meaningful activities where appropriate.
- Help individuals develop practical life skills including cooking, budgeting, shopping, cleaning and personal organisation.
- Encourage appropriate independence while maintaining necessary safeguards.
Working as Part of a Team
- Work collaboratively with colleagues to achieve the aims and objectives of the service.
- Attend and contribute positively to team meetings, handovers and supervision.
- Maintain effective communication across shifts and services.
- Follow individual care and support plans consistently.
- Give and receive constructive feedback professionally.
- Support colleagues during challenging situations.
- Work appropriately with families, social workers, healthcare professionals, education professionals, commissioners and other agencies.
Maintaining the Home Environment
Residential Support Workers are expected to contribute to maintaining a safe, clean, healthy and welcoming environment.
This may include:
- Supporting meal planning, shopping and food preparation.
- Supporting individuals to develop cooking and nutritional skills.
- Contributing to household cleaning and domestic tasks.
- Supporting laundry and maintaining appropriate standards of cleanliness.
- Identifying and reporting health and safety concerns.
- Helping to ensure the home remains safe, comfortable and suitable for the individuals living there.
Working Across Our Services
Depending on the service, you may work within:
- Solo homes, providing highly individualised support to one child, young person or vulnerable adult.
- Children's homes, supporting children and young people within a residential care setting.
- Supplementary care services, providing additional support according to individual needs.
- CQC-registered services, supporting vulnerable young adults and individuals requiring regulated care and support.
The nature of the work means that no two days are necessarily the same. Staff must be able to respond flexibly and professionally to changing needs and circumstances.
Professional Standards
All staff are expected to:
- Work in accordance with QW Accommodation policies and procedures.
- Comply with relevant legislation, safeguarding requirements and regulatory standards.
- Maintain confidentiality and professional boundaries.
- Complete mandatory training and participate in ongoing professional development.
- Attend supervision and reflective practice.
- Maintain accurate records and provide evidence of the care and support delivered.
- Report accidents, incidents, safeguarding concerns and other matters appropriately.
- Contribute to quality improvement and a positive workplace culture.
Shift Pattern
The role involves shift work, which may include:
- Day shifts
- Evening shifts
- Weekends
- Bank holidays
- Sleep-ins
- Waking nights
Shift patterns will vary depending on the service and the needs of the individuals supported.
Who We Are Looking For
We are looking for people who genuinely want to make a difference.
You do not need to have worked in every type of residential service, but you must have the right values, attitude and commitment to provide safe and consistent support.
Whether you have previous experience in residential childcare, social care, SEN, supported accommodation, education, healthcare or another relevant setting, we want to hear from individuals who are compassionate, resilient, reliable, reflective and committed to achieving positive outcomes.
If you are passionate about helping children, young people and vulnerable adults feel safe, develop their independence and achieve their potential, QW Accommodation would like to hear from you
Pay: £14.00 per hour
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
Work Location: In person
