The Operations Assistant is part of the Operations team and work closely with other departments at the Hub to provide a seamless overall customer experience of the facilities that the West Hub provides. Working alongside other Operations Assistants, Senior Operations Assistant and Operations Supervisor.
Key Responsibilities:
The Operations Assistant will be responsible for:
- Undertaking daily operations such as setting rooms, ensuring the spaces are tidy and presentable and set correctly as well as monitoring use of the building.
- There is a strong Health and Safety compliance element to this role. The Operations assistant undertakes daily and weekly checks of plant rooms and installed safety and water systems as well as facilitating access to contractors and completing reports for auditing on our Health and Safety software.
- The Operations Assistants are responsible for opening and closing the building and are key to the fire marshalling of the site.
- The Operations Assistants provide the information desk Customer Support and are the first point of contact, helping customers to their booked spaces as well as taking general questions about the building and the services it offers.
- The operations assistants work alongside the Events team assisting in booking events on the booking system.
- This role has manual handling and low level maintenance tasks.
- The Operations Assistants ensure a smooth operational delivery at the West Hub, with a high footfall and a range of services, working as a team with a proactive 'can do' attitude is key.
About you:
- Experience of working in a multi-use venue, either commercial or educational preferably within a building that has public access ·
- Experience of working in an operational role with varied priorities ·
- Demonstrable experience of customer service skills ·
- An understanding of relevant Health & Safety requirements and working in an environment with standard operating procedures.
- Demonstrable experience of assisting in emergency situations.
- Experience in Health and Safety processes including risk assessments.
- Excellent interpersonal and communication skills.
- Demonstrable experience of providing excellent customer service to the public, preferably face-to-face, with an ability to interact confidently with and engage a diverse range of users.
- Vocational training and qualifications, or equivalent experience, in leisure, tourism, hospitality or customer service
- First Aid trained, Fire warden trained, COSHH trained or willing to undertake training
- A high degree of tact and diplomacy.
- Excellent team working skills, able to work to shared objectives and procedures with strong communication skills. A practical 'can do' approach focused on finding solutions. - Self-motivated and receptive to change, new skills and experiences.
- Willingness to work shift patterns and some unsociable hours and weekends.
Benefits of working at the University of Cambridge include:
- Competitive pay with automatic annual cost of living increases and service-related progression.
- Generous annual leave entitlement, helping you maintain a healthy work-life balance.
- Flexible and hybrid working arrangements to support your lifestyle and wellbeing.
- Family-friendly policies, including enhanced maternity, adoption, and shared parental leave, plus access to workplace nurseries.
- Excellent pension scheme with a generous employer contribution through auto-enrolment.
- Travel and shopping discounts at over 2,000 local and national retailers.
- Relocation support for eligible
If you have any questions about this vacancy or the application process, please email Estates Division on [email protected]
Please quote reference BA50574 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
