Are you passionate about building relationships, helping customers grow and spotting commercial opportunities?
We're looking for a Junior Account Manager to join our Mid-Market team, supporting a portfolio of established customers and helping them maximise the value they receive from Epos Now products and services.
This is an excellent opportunity for someone with sales experience looking to develop their commercial skills and take the next step in their career. We're also open to individuals earlier in their career who can demonstrate strong sales ability, commercial awareness and a passion for delivering great customer experiences.
What you'll be doing
Building strong relationships with Mid-Market customers
Conducting Quarterly Business Reviews (QBRs) to understand customer goals, challenges and growth plans
Identifying opportunities to increase product adoption and grow account value
Driving awareness and adoption of Epos Now Payments and Embedded Finance products
Creating and maintaining account plans for your customer portfolio
Supporting customer retention and revenue growth through proactive account management
Capturing customer feedback and working with internal teams to improve the customer experience
Maintaining accurate customer activity, account plans and opportunities within Salesforce
What we're looking for
✅ Sales experience with a proven ability to build relationships and identify opportunities
✅ Strong communication and presentation skills
✅ Commercially minded with a customer-first approach
✅ Organised and able to manage multiple priorities
✅ Confident using systems and maintaining accurate records
✅ Resilient, proactive and driven to achieve results
Desirable
Payments knowledge
️ Experience working with retail, hospitality or service-based businesses
Experience using Salesforce or similar CRM platforms
Knowledge of Epos Now products and services
What success looks like
Growing and retaining customer accounts
Delivering exceptional customer experiences
Increasing adoption of Epos Now Payments and Embedded Finance products
Completing meaningful QBRs and maintaining high-quality account plans
Achieving strong customer satisfaction and NPS results
Contributing to the continued growth of the Mid-Market team
If you're looking for an opportunity to develop your sales and account management skills while working with some of our most valuable customers, we'd love to hear from you!
