About the Role
We are seeking an organised and detail-focused Shipping Administrator to support daily shipping, parcel dispatch, courier coordination, and delivery administration.
You will prepare shipping documents, arrange courier collections, update tracking information, maintain accurate records, and communicate with customers, colleagues, and delivery providers.
Previous shipping experience is helpful but not essential. Training on company procedures, tracking systems, courier platforms, and document requirements will be provided.
Why Join Us?
Supportive Working Environment
Join a professional team that values accuracy, reliability, and clear communication.
Practical Training
Receive guidance on shipping procedures, courier systems, dispatch records, and delivery documentation.
Career Development
Build valuable experience in shipping administration, logistics support, parcel distribution, and customer service.
Varied Responsibilities
Work across dispatch preparation, shipment tracking, data entry, courier communication, and general administration.
Key Responsibilities
- Prepare parcels, documents, and shipments for dispatch
- Create shipping labels and routine delivery documents
- Arrange courier collections using approved service providers
- Enter shipment details into company and courier systems
- Monitor deliveries and update tracking information
- Maintain accurate dispatch and proof-of-delivery records
- Check customer names, addresses, quantities, and shipping instructions
- Respond to routine shipment and delivery enquiries
- Contact couriers regarding collections, delays, and missing items
- Update customers and internal teams on shipment progress
- Report damaged, delayed, or incorrectly delivered items
- Organise digital shipping documents and correspondence
- Prepare basic spreadsheets and shipping activity reports
- Maintain packaging, labels, and dispatch supplies
- Coordinate with mail-processing and administrative colleagues
- Handle customer and delivery information confidentially
- Support general office and logistics administration when required
- Follow company security, data-protection, and workplace procedures
What We Are Looking For
Experience
- Previous experience in administration, customer service, retail, warehouse support, mail services, or logistics is helpful but not essential
- Applications from school leavers, career starters, and candidates changing industries are welcome
- Previous exposure to courier, dispatch, or shipping procedures is beneficial but not required
Skills
- Strong attention to detail and accuracy
- Good organisation and time-management abilities
- Clear written and verbal communication
- Basic computer and keyboard skills
- Comfortable using email, Microsoft Word, and spreadsheets
- Ability to enter and review shipping information accurately
- Willingness to learn courier and tracking systems
- Ability to follow procedures and meet dispatch deadlines
- Professional approach to customer and courier communication
- Responsible handling of confidential information
- Ability to work independently and as part of a team
Education
- GCSEs or equivalent qualifications are preferred
- A university degree is not required
- Relevant practical, administrative, customer-service, or volunteer experience will be considered
Pay: £25,420.00-£29,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Private dental insurance
- Private medical insurance
- Shuttle service provided
Work Location: In person
