Join the Award Winning Team at Kimberley – Caravan Dealer of the Year 2026
At Kimberley, we're passionate about helping people discover the freedom of caravanning and motorhoming. Whether it's a weekend escape, a family holiday, or a lifelong dream of exploring the open road, we're committed to delivering an exceptional experience from the first visit to many years of happy ownership.
As one of the UK's leading caravan and motorhome dealerships, we're looking for a customer-focused Service Advisor / Warranty Administrator to join our busy Aftersales Department.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping things running smoothly behind the scenes. If you're proactive, organised, and enjoy solving problems while delivering excellent customer service, we'd love to hear from you.
The Role
Every great adventure relies on great support behind the scenes.
As a Service Advisor / Administrator, you'll play a key role in helping our customers enjoy their caravans and motorhomes with confidence. You'll be the friendly face welcoming customers into our Aftersales Department, the reassuring voice keeping them updated, and the organised administrator ensuring repairs, warranty claims, and bookings are handled efficiently.
Working closely with our workshop team, manufacturers, and customers, you'll help keep vehicles moving, customers informed, and adventures on track.
No two days are ever quite the same, making this an exciting role for someone who enjoys variety and being at the heart of a busy operation.
Key Responsibilities
- Welcome customers and manage vehicle drop-offs and collections.
- Assist with the movement and organisation of customer vehicles.
- Liaise closely with the workshop team to coordinate repairs and service schedules.
- Keep customers informed and updated via phone, email, and face-to-face interactions.
- Prepare and submit warranty claims to manufacturers accurately and efficiently.
- Process and invoice warranty claims.
- Monitor outstanding claims and follow up with manufacturers where required.
- Maximise warranty revenue opportunities through accurate administration and invoicing.
- Manage warranty parts returns and ensure unused parts are returned to stock promptly.
- Schedule service and repair appointments in line with workshop capacity.
- Support colleagues with a variety of administrative tasks.
- Build strong relationships with manufacturers and suppliers.
- Maintain accurate customer records and work-in-progress documentation.
- Proactively communicate with customers regarding repairs, claims, and updates.
- Help deliver the outstanding customer experience Kimberley is known for.
What We're Looking For
We're looking for someone who genuinely enjoys helping people, loves being busy, and gets satisfaction from keeping things organised.
The ideal candidate will be:
- Friendly, professional, and confident dealing with customers.
- Highly organised with excellent attention to detail.
- Comfortable managing multiple tasks and priorities.
- A strong communicator across phone, email, and face-to-face conversations.
- Solutions-focused with a positive approach to problem-solving.
- Proactive, adaptable, and able to use their own initiative.
- Comfortable working in a fast-paced environment.
- A collaborative team player who enjoys supporting colleagues.
- Keen to learn about the caravan and motorhome industry and develop their knowledge.
Previous experience in administration, customer service, service advising, warranty processing, or a similar role would be advantageous, although full training will be provided for the right candidate.
Why Join Kimberley?
For over 40 years, Kimberley has grown to become one of the UK's largest family-owned caravan and motorhome dealerships, building a reputation for exceptional customer service, industry expertise, and a genuine passion for the outdoor lifestyle.
At Kimberley, we're not simply selling caravans and motorhomes—we're helping customers create memories, explore new destinations, and enjoy the freedom of the open road.
Our team is made up of passionate, dedicated people who genuinely care about our customers and each other. When you join Kimberley, you'll become part of a supportive, ambitious business where no two days are the same and every customer interaction helps make someone's next adventure possible.
Benefits Include
- Employee Free Vehicle Loan Scheme (motorhome or caravan)
- Monthly Team Performance Bonus Scheme
- Staff Discount Scheme
- Employee Referral Bonus Scheme
- Long Service Awards
- Ongoing Training and Development Opportunities
- Employee Assistance Programme
- Career Progression Opportunities
- And much more
Why Kimberley?
Passion for Adventure - We share a genuine enthusiasm for caravanning, motorhomes, travel, and the outdoor lifestyle.
Innovative Culture - We're always looking for new ways to improve and create exceptional experiences for our customers.
Customer First - Everything we do is focused on delivering outstanding service and exceeding expectations.
Team Spirit - We're a close-knit team that supports, encourages, and celebrates success together.
Opportunities for Growth -As a growing business, we're committed to investing in our people and helping them develop rewarding careers.
Experience the Lifestyle - With our Employee Vehicle Loan Scheme, you'll have the opportunity to enjoy the products we sell and experience the adventures our customers love.
If you're passionate about customer service, enjoy working as part of a team, and want to join an award-winning business, we'd love to hear from you.
Apply today and help keep our customers' adventures on the road with Kimberley.
The working days for this position are Monday to Friday 8.30am to 5.00pm, working the occasional Saturday. For any Saturday worked, you will be able to have a day off in the week. There is also a bonus available based on team performance monthly.
Pay: £26,437.00 per year
Benefits:
- Company pension
- Employee discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
