At Alex Begg, our luxurious cashmere and knitwear productscrafted under the Begg & Co brand and for some of the worlds most prestigious fashion housesare brought to life by generations of Scottish expertise. Our talented and diverse team is central to our success, and we believe that true creativity flourishes when everyone feels valued, included, and empowered to bring their authentic selves to work.
At Alex Begg, we are committed to fostering an inclusive and diverse work environment that contributes meaningfully to just and equitable communities across all social identities. We recognise the historical and ongoing systems that sustain inequality among systematically disadvantaged groups, and we are dedicated to adopting intentional plans to address these issues within our organisation and value chain.
Purpose and objective of the role
As a Sales Associate, you will embody the spirit of Begg x Co, offering each client a uniquely warm, attentive and gracious experience. Through your presence, product knowledge and care, you will help shape an atmosphere where clients feel welcomed, understood and inspired.
You will serve as one of the first ambassadors of the Begg x Co universe. Through attentive hospitality and thoughtful presence, you will guide clients through our collections, ensuring every interaction is personal, elegant and memorable.
You will support the smooth running of the boutique maintaining an impeccable environment, assisting with operational tasks, and contributing to the daily rhythm of the team with poise, curiosity and consistency.
Main Duties and Responsibilities
Client Welcome
- Offer every guest a refined, warm and personalised welcome
- Create an atmosphere of calm attentiveness where discovery can unfold naturally
Product Knowledge & Storytelling
- Share the heritage, fibres and craftsmanship behind our pieces with grace
- Tailor each conversation to the clients curiosity and pace
Client Support & Transactions
- Support clients throughout their journey, including styling guidance, fittings and thoughtful product advice
- Execute wrapping, packaging and payments with precision and care
Boutique Presentation- Maintain visual harmony across the boutique, ensuring displays remain replenished, tidy and aligned with brand standards
Operational Excellence
- Support back of house operations including stock movement, inventory and deliveries
- Uphold rigorous standards of accuracy and discretion
Team Spirit
- Contribute positively to a supportive, collaborative team environment
- Participate in briefings, share insights, and respond with calm agility to evolving needs
After Sales & Client Care
- Assist with aftercare, exchanges and repairs
- Extend the same attentive service beyond the point of sale
Person Specification
Natural poise, witha sincere passion for craft, detail and timeless design.
Friendly, articulateand emotionally intelligent in clientfacing situations.
Discreet, respectfuland naturally inclined toward teamwork.
Organised, adaptableand composed, with the ability to follow procedures with care and accuracy.
Open, curious andcommitted to learning, growth and contributing to a culture of sharedexcellence.
Knowledge, skills and experience
Previous experiencein a retail, hospitality or luxury service environment is preferred.
Excellent spokenEnglish: additional languages such as Mandarin, Arabic, Russian, French orJapanese are a valued asset.
Ability tocommunicate clearly, support clients effectively and uphold high servicestandards.
Strongorganisational skills and confidence in managing boutique procedures andworkflows.
PersonalAttributes (Essential)
Craftsmanship Always apply high standards to your work,building on our legacy for future generations.
Authenticity True to yourself and celebrate individualdifferences.
Bravery Be ambitious and take action, embracechallenges with a courageous spirit.
Creative Curiosity Keep an open mind and continuouslychallenge, seeing each day as an opportunity to discover & create.
Being Human Display care forcolleagues, communities, and our planet, supporting each other to make ourunique contribution.
